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lhenry11-Visitor
1-Visitor
June 28, 2019
Question

Downloaded mathcad prime 5,o student version but no files in folders

  • June 28, 2019
  • 8 replies
  • 3288 views

I recently purchased Mathcad 5.0 for students.  It downloaded fine.  However, it did not put an icon on my home screen or the start menu. When I checked in the program folders, PTC>Mathcad Prime 5.0.0.0>bin>pim>xml is all I get.  The xml is just text.  Within Program Files (x86), it loaded PTC>Mathcad PDSi and nothing else.

 

Any idea what's wrong?

8 replies

W
Werner_E25-Diamond I
25-Diamond I
June 28, 2019

You sure should get an icon on the desktop and an entry "PTCMathcad" in the start menu.

 

Its normal that in "Program Files\PTC\Mathcad Prime 5.0.0.0\bin" all you find is an xml file. But you should have a lot of other subdirectories in "Program Files\PTC\Mathcad Prime 5.0.0.0" besides the "bin" dir and if you are looking for the binaries, then you should find them (a lot of dll files and the "MathcadPrime.exe") directly in "Program Files\PTC\Mathcad Prime 5.0.0.0\".

 

If the installation failed on your machine you may try contacting PTCs academic support. Be aware that this can take a lot of patience and effort, though. PTC is not an easy company and sure not a company you'd like to deal with.

 

    L
    lhenry11-VisitorAuthor
    1-Visitor
    June 28, 2019
    Thank you very much. And, I have already experienced the frustration of trying to work with them.
    V
    VladimirN24-Ruby IV
    24-Ruby IV
    August 23, 2019

    Also you can download Mathcad Prime 5.0 here: https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp

    Academic support: http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

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