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mfrench13-Aquamarine
13-Aquamarine
November 15, 2017
Question

Downloading Mathcad 15

  • November 15, 2017
  • 3 replies
  • 8735 views

Hi Folks,

 

I just got a new computer and need to load V15.  The PTC download page only seems to have a link to a student editon and it requires a product code.  How do I download V15?  I have an academic license on my old laptop and was planning to switch the license to my new one.  Is this possible?

 

Thanks for your help 🙂

 

Mark

 

 

Since I started this discussion, I should probably update the group.  Here's what I've done so far:

 

1 - Tried to go online.  No luck.  PTC web site deosn't recognize my product code.

 

2 - Answered a license management survey that PTC sent me because 'Your feedback is important to us so we know what can improve upon and how we can better service you'.  I got an email from an actual person asking for product and computer information.  I provided information and got an email from someone in Academic Support telling me to click on the Mathcad Support Wizard link.

 

3 - Link didn't work, 404 error.  After replying with that info, was told to call tech support at 800-477-6435.  When I called and selected license management, I was cut off. When I called back and selected the 'talk to a person', the guy who answered said he couldn't help and gave me a license management number, 877-275-4782.

 

4 - I called that license management number, got hold music and, after a while, was dumped to voice mail.

 

It is always this bad?  I seem to be stuck in tech support hell  😐

 

 

 

 

 

 

 

 

 

 

3 replies

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LucMeekes23-Emerald IV
23-Emerald IV
November 15, 2017

I suggest you contact PTC support for a license transfer.

 

Success!

Luc

M
mfrench13-AquamarineAuthor
13-Aquamarine
November 15, 2017

It doesn't seem to be that simple.  All the entries I've found on their web site want my product code.  When I type it in, the page says it's not valid.  

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
November 16, 2017

1. Please submit your request in "Academic Support Request" form: Academic Case Logger

2. You can download Mathcad 15 by using this link: http://download.ptc.com/products/mathcad/trial/mc15/Mathcad15_EN.zip

    M
    mfrench13-AquamarineAuthor
    13-Aquamarine
    November 16, 2017

    Thanks for the info 🙂

    R
    RichardJ19-Tanzanite
    19-Tanzanite
    November 16, 2017

    You can get Mathcad 15 here: Mathcad 15

     

    However, I think there are restrictions on transferring academic licenses. Where did you get the original licensing information?

    M
    mfrench13-AquamarineAuthor
    13-Aquamarine
    November 16, 2017

    I'm a professor, so I bought either an academic license or a student license.  I can't remember which.  Not sure how to tell.  The files name always wants to start with [Academic].

    R
    RichardJ19-Tanzanite
    19-Tanzanite
    November 16, 2017

    In which case it's probably an academic license. So you should do as Vladimir suggests.

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