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ptc-53187171-Visitor
1-Visitor
Oct 14, 2013 12:20 PM UTC
Question

error 401 message

error message when I'm trying to license ,error 401

4 replies

Werner_E
Werner_E25-Diamond I
25-Diamond I
Oct 14, 2013 2:17 PM UTC

Think that the error "Unauthorized" error you get when during the installation you try to login at PTC to get your license file.

- Check your PTC web account user name and password and try again.

- Try creating a new user account and use that

- Contact PTC support

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ptc-64192051-Visitor
1-Visitor
Aug 4, 2014 6:09 PM UTC

I have done all of these things listed, nothing is working for me either. And their computerized representatives arent of any help either. I hope you find a solution so that i can try it. Best of luck dealing with the PTC people.

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bedmonds12-Amethyst
12-Amethyst
Aug 4, 2014 9:01 PM UTC

We are aware of this issue with Mathcad 15.0 trial licenses and are currently investigating. Will post when identified and resolved.

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bedmonds12-Amethyst
12-Amethyst
Aug 7, 2014 1:10 PM UTC

This issue should be fixed now, please reply with details if you are still seeing issues. Thanks for your patience.

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