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kkaterberg1-Visitor
1-Visitor
May 20, 2014
Question

Error when opening file with Images (JPG)

  • May 20, 2014
  • 12 replies
  • 6447 views

Hi I get an error message when opening files with images. This can be images I added when I first created the file, or images that one of my coworker added/replaced the initial images in a later revision of the file. My coworker is having no problems opening the file, but when I go to open the file I get the following message and a gear with a red line across it.

The message was:

Some regions are corrupted and cannot be opened.

Log file is located at C:\ProgramData\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20140520_103637.log

IT support has looked and compared the JPG default programs, than suggested uninstalling and re-installing MathCad. I have done this and it still is having the same error message (new log file each time I believe).

Thanks

12 replies

V
VladimirN24-Ruby IV
24-Ruby IV
May 21, 2014

Hi,

What version of Mathcad Prime are you using?

K
kkaterberg1-VisitorAuthor
1-Visitor
May 22, 2014

I am using Prime3.0

M
MikeArmstrong1-Visitor
1-Visitor
May 21, 2014

Have you tried using Stuart's recovery worksheet?

The worksheet is self explanatory.

Werner_E
Werner_E25-Diamond I
25-Diamond I
May 21, 2014

Mike Armstrong wrote:

Have you tried using Stuart's recovery worksheet?

Given that Kevin reports that his coworkers can open those sheets without problems it seems, that the sheet itself is OK (unless it gets continually damaged on the way to his computer).

K
kkaterberg1-VisitorAuthor
1-Visitor
May 22, 2014

I have tried a number of different files, but have yet to find one that I can open it and the images open up. This includes files that i created, and pasted the image into.

Thanks

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