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K
khansen1-Visitor
1-Visitor
March 11, 2016
Question

[HELP NEEDED] Mathcad 15 suddently won't start

  • March 11, 2016
  • 2 replies
  • 3422 views

Title pretty much sums it up.

I've been using Mathcad 15 for almost a year with a license which runs through my school's server. So it's a server license.

One day it just wouldn't launch. I've tried everything from re-installing to running it in compatibility mode.

Please help if you can!

(maybe) relevant info:

Windows 10

Lenovo laptop

Thanks in advance, Kevin.

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
March 11, 2016

Hi Kevin,

This 10-th version of Windows has already been installed on your laptop, or you upgraded it from earlier version (7. 8, 8.1)?

You can try the following to:

1. Submit an academic support request, here: Academic Case Logger

2. Use the Mathcad support wizard: Mathcad Support Center

3. Post your issue in "PTC Academic Support" forum: Academic Support

K
khansen1-VisitorAuthor
1-Visitor
March 12, 2016

I upgraded from Win8 to Win10, but the program has already functioned on Win10, which is why I'm confused.

Thanks for taking your time to assist me.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
March 14, 2016

Try to repair it Mathcad 15: "Control Panel" --> "Add/Remove" --> right click on Mathcad15 icon and select "Repair".

W
Werner_E25-Diamond I
25-Diamond I
March 11, 2016

What do you mean by "it suddenly won't start"?

What happens if you doubleclick the icon or try to start the programs by other means?

Nothing at all, or do you see a splash screen, or do you get a screen telling you that the license is not valid or that no license server was found?

What exactly happens when you try to start the program?

WE

K
khansen1-VisitorAuthor
1-Visitor
March 12, 2016

I probably should have mentioned this in the first place.

When i launch the program, nothing visually happens at all. I can see the process appear in joblist, but it quickly disappears.

Thanks for taking your time to assist me.

W
Werner_E25-Diamond I
25-Diamond I
March 14, 2016

Strange!

The usual hard to answer question would be "what did you, which program did you install, uninstall, update, before Mathcad stopped launching?".

Guess you already tried a repair installation as Vladimir suggested or even a deinstall/reinstall procedure?

I am not sure if you are entitled for a support call at PTC, but you may give it a try (see the links in Vladimirs first answer).

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