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C
cdenson-21-Visitor
1-Visitor
December 23, 2015
Question

Help with licensing

  • December 23, 2015
  • 2 replies
  • 3586 views

Error message = The remote server returned an error: (401) Unauthorized.  I have MathCAD 14 that I am trying to load on a new computer and although it loads, it can't find a license and I HAVE BEEN ON HOLD WITH PTC OVER 58 MINUTES. I am very worried about being able to access my worksheets if I delete MathCAD from the old computer before it get it working on this new one. Any experiences? I can't even get eSupport because apparently that is only for paying maintenance contract holders. I could understand if it were an execution thing, but I can't even get the damn thing to open! Yes, I am frustrated beyond belief and can't get a soul on the phone, Thanks, PTC!

2 replies

R
RichardJ19-Tanzanite
19-Tanzanite
December 23, 2015

The license file is locked to the PC, so you need a new one. Log into your PTC account, go to "support", and "manage licenses". Getting a new one has no effect on the installation on your old PC, despite what the web site implies (as long as your old PC has a license file, which you should have a backup of, Mathcad will run on it).

C
cdenson-21-VisitorAuthor
1-Visitor
December 25, 2015

Tried that and got the response below, not sure if it is the new computer or the site.

Forbidden

You don't have permission to access /appserver/lm/rsl/reconfig.jsp on this server.

Additionally, a 302 Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.2.17 (Unix) mod_perl/1.99_17 Perl/v5.8.8 mod_ssl/2.2.17 OpenSSL/0.9.8h PHP/5.2.5 Server at support.ptc.com Port 443
R
RichardJ19-Tanzanite
19-Tanzanite
December 25, 2015

If you are not logged in to your PTC account and click on the link Vladimir gave, that's what you will see.

V
VladimirN24-Ruby III
24-Ruby III
December 24, 2015

You need to transfer a license file by using "Reconfigure Software Licenses" option on PTC site, here:http://www.ptc.com/appserver/lm/rsl/reconfig.jsp.

Also, when creating a request for a new license, you must specify the new MAC-address (from a new PC).

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