4-Participant

Solved

How to get my Product code for MathCAD 15?

Forum|Forum|1 year ago
October 28, 2024
5 replies
3529 views

Mathcad Usage

Best answer by MartinHanak

@ptc-6809773 wrote:

Hey, we move the app to another server, now it is saying that the license is not valid. Since we purchase a perpetual license for the Mathcad 15, they should still support us regarding our issue.

Hi,

if (in the past) you created PTC user account and you linked it to your PTC Customer Number then you can go to https://support.ptc.com/apps/licensePortal/auth/ssl/advsearch page. Then enter Host ID, click Search, select license and click Move License. This opens page where you can enter identification of new computer. After a few minutes, you will receive an email with a new license.

Catalina

Community Moderator

Hi @ptc-6809773,

Thank you for your question!

I’d like to recommend to bring more details and context to your initial inquiry.

It also helps to have screenshot(s) to better understand what you are trying to do in your process.

Please refer to this guideline to make your questions more likely to receive a quick and useful answer.

This will increase your chances to receive meaningful help from other Community members.

Furthermore, please consult this Community Search guideline as well, which boosts up your chances of finding a resolution to your topic(s) much faster.

Thank you for your participation and please let me know if you need further assistance!

Best regards,

Catalina | PTC Community Moderator

R

Raiko

17-Peridot

There have been already quite a few of this kind of irksome PTC replies, appearing as if PTC isn't interested in customers asking.

W

Werner_E

25-Diamond I

@Raiko wrote:

There have been already quite a few of this kind of irksome PTC replies, appearing as if PTC isn't interested in customers asking.

However, these postings are made by the moderators for perfectly understandable and good reasons. Most of the times it is an attempt to get questioners who no longer care about a thread and rudely ignore any replies to close the threads or keep them active by asking follow-up questions.

But I, too, consider these requests to be somewhat annoying or irritating because they let bubble up the thread without anything substantial happening there. On the other hand it has been shown that in some cases (rather the minority I fear) they have been successful and the thread has been closed, sometimes even with a comment or a 'thanks' :-).

However, it might make more sense to contact the thread creators via PM rather than by ‘replying’ in the thread.

These reminders usually are done for threads which are still open for a longer time without any reaction of the OP.
In this specific case, the situation is somewhat different, as the questioner had not yet received any answer and the moderator probably had the feeling that the question was a bit too short and needed more background. So the 'reply' was done just two hours after the post initially was sent and different wording was used and general tips were given on how to increase the chance for an answer - how fruitful these can be in this specific case is, of course, another matter. 😉

W

Werner_E

25-Diamond I

Mathcad 15 is not sold anymore, PTC also has stopped supporting it. So you can't get any product code for MC15 anymore and can't license the software anymore.

P

ptc-6809773

Author

4-Participant

We bought it as perpetual license, they should still support us if there's an issue with Mathcad.

-

-MFra-

21-Topaz II

The product key is on the purchase receipt that you should have kept when purchasing the software.

M

MartinHanak

24-Ruby III

Hi,

please explain why you need to know the Product code?

P

ptc-6809773

Author

4-Participant

Hey, we move the app to another server, now it is saying that the license is not valid. Since we purchase a perpetual license for the Mathcad 15, they should still support us regarding our issue.

W

Werner_E

25-Diamond I

Have you already contacted PTC support?

If any, they should be able to help you moving the software to a different machine and creating a valid license file.

The other option I can see would be to install a virtual NIC on the new machine, assign it the MAC address the old license file is assigned to and use that old license file.