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JeffH1
JeffH116-Pearl
16-Pearl
Mar 1, 2017 5:51 PM UTC
Solved

Intermittent File Save Issues on Network

We have a large number of installed users that use Mathcad 15 on a regular basis.  Just recently, a few have been noticing that selecting File|Save from the main menu is NOT saving the updates to their files.  You can imagine our concern.  It's intermittent and I cannot reproduce it myself on my desktop, but I'm hearing it from enough of our users that I think it's real.  It could very well be something to do with our environment and not be a Mathcad issue at all, but it is concerning. 

We're running Mathcad 15 M045 and one of the keys is that the attempted save it to a network drive, not a physical drive on the desktop machine.

Has anyone by any chance run across anything similar?

Thanks!

JeffH1
JeffH1Answer
16-Pearl
Mar 20, 2026 10:01 PM UTC

I haven't had any users report this issue on Mathcad Prime 7 through 11.  I'm assuming this issue is resolved.

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5 replies

LucMeekes23-Emerald V
23-Emerald V
Mar 1, 2017 9:16 PM UTC

Yes, and I found where:

File Save Error (MC15).

The 'solution' may not be what you are looking for straight away, but it may be necessary...

Anyway, I hope it helps you.

Good luck!

Luc

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    VladimirN24-Ruby IV
    24-Ruby IV
    Mar 2, 2017 12:47 PM UTC

    Hi Jeff,

    Never seen this issue. Users use the "floating" type of license (if so check "Borrowing" settings in the license server)? Because under certain settings the license can return to the server.

    Pic_1.png

    They use the "Autosave" option (with the correct location of the file)?

    Pic_2.png

    Pic_3.png

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    JeffH1
    JeffH116-PearlAuthor
    16-Pearl
    Apr 7, 2017 7:52 PM UTC

    No license borrowing.  We have firmly tethered desktop machines.  License isn't dropping.   However, even if the license dropped, a message would pop up warning that the currently loaded files should be saved to disk.  This isn't happening.Mathcad is running properly and it "looks" like it is saving the file properly, but it's not actually updating the file.

    Autosave is up to the users, but it has caused problems in the past so I believe most users run with it off.  I may have this user change his current autosave state and see if it helps.

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    VladimirN24-Ruby IV
    24-Ruby IV
    Apr 8, 2017 10:26 AM UTC

    Ok.

    And PTC's tech support?

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    JeffH1
    JeffH116-PearlAuthorAnswer
    16-Pearl
    Mar 20, 2026 10:01 PM UTC

    I haven't had any users report this issue on Mathcad Prime 7 through 11.  I'm assuming this issue is resolved.

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