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J
jlee-10-11-1210-Marble
10-Marble
August 7, 2017
Solved

[Issue Report] Some areas is damaged and cannot open in MathCAD Prime 4.0 M010

  • August 7, 2017
  • 2 replies
  • 3690 views

[Issue Report] Some areas is damaged and cannot open in MathCAD Prime 4.0 M010

I just put some equotions in these areas.

The mathcad file has error after i save the files and open it again, the error picture like these:

And the error reason in log file is: "An unrecognized structure in the data format "XamlPackage"."

some areas is damaged and cannot open 1#.png

 

 

 

some areas is damaged and cannot open 2#.png

 

 

 

 

 

 

 

 

I can't fix the .mcdx file, how to avoid this problem?

Error sample file and log file in attatcmnent:

Best answer by MartinHanak

Hi,

 

please report the problem to PTC Support.

2 replies

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
August 8, 2017

Hi,

 

please report the problem to PTC Support.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
August 8, 2017

Please send your issue to PTC's tech support by using "Mathcad Support Center" (you can do it, even if you use Express version of  Mathcad Prime):

Mathcad Support Center

http://blogs.ptc.com/2011/09/22/how-to-use-the-brand-new-online-mathcad-support-center/

J
jlee-10-11-1210-MarbleAuthor
10-Marble
August 9, 2017
I have sent my issue to PTC's tech support by using "Mathcad Support Center", i choose this option "Mathcad Express,Users who have not yet purchased Mathcad and are using the free Express or 30-day full functionality." I received the feedback phone(From China PTC's tech support center), they said they can't submit this problem to R&D department because i use a Mathcad Express without a valid SCN. China PTC's tech support center R&D department will not accept the issue or bug improvement suggestions unless i use commercial version of Mathcad. I think Brent Edmonds gives us the way to send the issue feedback of Mathcad Express, his vision is Mathcad becomes better and better. I know i am not commercial user, but i just want to let China PTC's tech support center R&D department know and record these problems, maybe they could fix them oneday,i don't need they give me a commercial support. It is not easy to be a man makes positive suggestions to PTC. I will not send issue to China PTC's tech support center, should i try to send to USA?
W
Werner_E25-Diamond I
25-Diamond I
August 9, 2017

The sad truth is that PTC seems not to be interested in customer feed back, bug reports or feature suggestions. At least not when it come to Mathcad or Prime.

You have to be under maintenance to turn in a product idea (at least thats as it was in the old Jive Forum) and you have to be under maintenance to turn in a bug report.

Other companies may be happy to receive feature suggestions and especially bug report from whoever as they are interested in improving their software - PTC isn't, as it looks.

Given the way Prime "developed" over the many years since version 1, I have no hope it will ever live up to good old Mathcad 15, let alone improve on it.

PTC seems to have other plans with Prime, so it looks that Prime/Mathcad is a dead end.

 

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