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dpainter1-Visitor
1-Visitor
April 18, 2017
Question

License file does not support this version?

  • April 18, 2017
  • 2 replies
  • 4373 views

Just purchased the student version, and the licence is not being reconized. I have done the license acquisition, and this licence file was emailed to me. Any ideas of what im doing wrong?

2 replies

L
LucMeekes23-Emerald IV
23-Emerald IV
April 19, 2017

Purchased the student version of what? And what are you trying to install? And what is the error message?

Here are some suggestions:

Mathcad Prime 4.0 installation problems

Mathcad M045 Windows 10 installation error

Installing Mathcad 15?

Error installing Mathcad Prime

Video Link : 4245

Re: Mathcad Prime 3.0 CU license issue

Video Link : 4247

Video Link : 4248

And there are many more entries to be found in this forum about installation problems, if you just search (top-right of the page).

Of course there's also:

Mathcad Support Center


Success!

Luc

M
MartinHanak24-Ruby III
24-Ruby III
April 19, 2017

What about this ... see attached file.

MH

D
dpainter1-VisitorAuthor
1-Visitor
April 19, 2017

The first bullet point, the individual licence, is what im trying to do. I have recieved the licence via email and saved it to my desk top. However, when i try to apply it i get the following

Capture.JPG

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Werner_E25-Diamond I
25-Diamond I
April 19, 2017

Daniel Painter wrote:

The first bullet point, the individual licence, is what im trying to do. I have recieved the licence via email and saved it to my desk top.

As far as I see from the screenshot you don't point the license manager to a file on the desktop!

If thats not the cause it looks like you got a license file for an older version of Prime or Mathcad and not for Prime 4 and you should contact support.

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