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ptc-16549881-Visitor
1-Visitor
Oct 31, 2012 11:11 PM UTC
Question

License problems mathcad 13

I have a fresh install of mathcad 13 and after a few miscommunications have a license file for the machine, but I am getting an error still when trying to start mathcad. It seems that it is looking for a license server (FlexLM error -15,570 cannot connect to server. ) I am confused as to why it would even try to connect to a license server when provided with a license file. Where did I go wrong? How could this have happened?

Any help would be immensely appreciated. Thanks in advance.

2 replies

VladimirN24-Ruby IV
24-Ruby IV
Nov 1, 2012 7:31 AM UTC

Hello,

Try to contact with PTC's tech support by using "Mathcad Support Center":

http://www.ptc.com/support/mathcad_supportCenter.htm

http://blogs.ptc.com/2011/09/22/how-to-use-the-brand-new-online-mathcad-support-center/

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ptc-16549881-VisitorAuthor
1-Visitor
Nov 2, 2012 3:39 PM UTC

I don't see how that could be of use without purchasing a support contract. This is for Mathcad 13 and the people I talked to told us to upgrade to 14 if we need support (seems like a bad policy, to abandon customers like that.)

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