Skip to main content
P
ptc-43418081-Visitor
1-Visitor
October 8, 2014
Question

Lost product code card.

  • October 8, 2014
  • 4 replies
  • 6494 views

Hello. I need to transfer my single Mathcad 15 licence to a new PC.

Unfortunately i lost Product Code Card that is nessesery to renew licence for a new PC.

I still have originally generated licence files on old PC.

What can i do now ?

Kind Regards.

Tom

4 replies

M
MikeArmstrong1-Visitor
1-Visitor
October 8, 2014

Try to contact with PTC tech support by using "Mathcad Support Center": http://www.ptc.com/support/mathcad_supportCenter.htm

P
ptc-43418081-VisitorAuthor
1-Visitor
October 8, 2014

Unfortunately, to contact "Mathcad Support Center" i also need to know Product Code which i don't have.

M
MikeArmstrong1-Visitor
1-Visitor
October 8, 2014

Tomasz Wieczorek wrote:

Unfortunately, to contact "Mathcad Support Center" i also need to know Product Code which i don't have.

When I click that link it takes me to Mathcad Installation & Licensing Support Centre page which requires a login. Once you have logged in with your PTC account you should be able to open a case with PTC or transfer a license. I don't know my product code either.

S
StuartBruff23-Emerald V
23-Emerald V
October 8, 2014

If you still have your old PC with Mathcad 15 running on it, then go to "Help/About Mathcad" - your product code should be listed at the bottom of the help dialog.

Stuart

P
ptc-43418081-VisitorAuthor
1-Visitor
October 8, 2014

Unfortunately - Mathcad 15 on old PC was uninstalled by other user.

The only thing that left was the licence files and empty directory....

W
Werner_E25-Diamond I
25-Diamond I
October 8, 2014

Tomasz Wieczorek wrote:

Unfortunately - Mathcad 15 on old PC was uninstalled by other user.

The only thing that left was the licence files and empty directory....

Sounds bad. Apart from the old license file, do you have some other proof of purchase?

I guess transferring the old network interface card to the new machine is not an option as it probably will be onboard, right?

M
MikeArmstrong1-Visitor
1-Visitor
October 8, 2014

It might be wroth contacting your re-seller or Andrew McGough at PTC who has helped me in the past.

McGough, Andrew <->

P
ptc-43418081-VisitorAuthor
1-Visitor
October 8, 2014

Thank you for this contact...

M
MikeArmstrong1-Visitor
1-Visitor
October 9, 2014

No problem at all. Please let us know how you get on.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
October 9, 2014

Hi Tomasz,

Try to use "Reconfigure Software Licenses" option on PTC's site to transfer your license file in new PC (this option are move/split PTC's products from one machine to another): https://support.ptc.com/appserver/lm/rsl/reconfig.jsp

Terms & ConditionsAccessibility statement