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fredericksonnic1-Visitor
1-Visitor
September 10, 2011
Solved

Mathcad 14.0 M020 does not start on WIN 7 Professional

  • September 10, 2011
  • 15 replies
  • 17781 views

After a "clean" install of MathCad 14.0 M020 on Win 7 Professional (service pack 1) MathCad does not start.

I click on he Mcad Icon, the hour glass appears, and then vanishes. The error below is found in the WIndows even logs.

I did a complete uninstall, and deleted as many regsitry keys as I could find but after a reinstall the problem still persists.

mathcad.exe
14.0.2.5
47a9b0aa
KERNELBASE.dll
6.1.7601.17651
4e2111c0
e06d7363
0000d36f
117c
01cc6fd1a58bc63a
C:\Program Files\Mathcad\Mathcad 14\mathcad.exe
C:\Windows\system32\KERNELBASE.dll
e400e0ec-dbc4-11e0-a667-0026b9aa08f7

Anyone having a similar experience?

Thanks,

Fritz

Best answer by JerzyCierpicki

Hi Fritz,

See attached screenshot from my computer - these options are not activated so probably it is not a reason of your problems.

I am not sure that my problem was related to kernelbase.dll (it was about 1.5 year ago), but as I wrote earlier, for me helped installing my other software before installing Mathcad 14 M020.

Did you try to install all required components on fresh Windows 7 before installing Mathcad? or after installing Mathcad?

Jerzy

15 replies

JerzyCierpicki1-Visitor
1-Visitor
September 11, 2011

I had a similar problem with installing Mathcad 14 M020 on clean Windows 7 Ultimate x64.

What helped? - after installing some other software (Microsoft Office 2003, AutoCad etc.) Mathcad installed and worked properly.

If you want clean Mathcad install on frash, clean Windows 7 you must check if installed are:

a. Microsoft.NET Framework 2.0

b. MSXML 4.0 SP2 or later

c. Microsoft Data Access Components MDAC 2.6 or later

d. VS2005 SP1 DLLs (usually installed with Microsoft Office) - could be downloaded manually from: http://www.microsoft.com/download/en/details.aspx?id=5638

Jerzy

fredericksonnic1-VisitorAuthor
1-Visitor
September 11, 2011

Thank you Jerzy for the information. I reinstalled dot-NET and MSXML. I think MDAC is absorbed into the Win7 architecture. The VS2005 was of interest since I may have installed Visual C++ on my laptop prior to the MathCad failure. I deinstalled Visual C++, reinstalled MathCad but it still does not work. Reinstalling VS2005 didnt' help either.

I find one other post on this forum with the same problem about a year ago and no solution was given. (http://communities.ptc.com/message/152789#152789)

I expect that this relates to the KERNELBASE.dll. I can't find much information on it but it vaguely looks like an application startup module.

All told, this problem is likely due to the blend of MS dll's installed and some services invoked by MathCad. Probably the solution would involve MS spending time looking at my dll installations but this is not likely to happen. The dumb solution is to resintall WIN 7 and start from scratch- not likely either.

It is sad that MS has, in 20 years, put us back to the point where we were 40 years ago when we used mainframe computers to do physics, complete with a full time staff of systems programmers to maintain the software inter-realtions. MathCad is the sixth program that I can no longer use as a result of Win 7, along with my optical can electronics programs.

Regards,

Fritz

VladimirN24-Ruby IV
24-Ruby IV
September 11, 2011

Please look at an inclusiveness of components of a .NET Framework & MSXML in Win7. It is possible to look at these components in "Cotrol Panel" - "Programs" - "Programs and Features" - "Windows Features". Further they can be activated, having put down a tick.

http://www.davidarno.org/wp-content/uploads/2009/03/add-remove-windows-components.png

P.S. When you install Mathcad, the installation program writes by the default installation log "ptcsetup.log" (in Win Vista it is in a directory "My documents"). Try to find this file ("ptcsetup.log") using Windows Search and to attach it to the message.

fredericksonnic1-VisitorAuthor
1-Visitor
September 12, 2011

Thank you Vladmir.

I am running win 7. I searched about the C: drive, MyDocuments and so forth and could not find a ptcsetup.log or anything similar. I have attached the result of the Windows Features panel. Clearly some of the required features don't have boxes checked. Can you tell me which ones are checked on your system and I will try it (I am a little leary of turning them all on)-

I appreciate the information

Fritz

VladimirN24-Ruby IV
24-Ruby IV
September 12, 2011

Fritz, hello!

You need to activate the following options. NET Framework (see screenshot):

.NET Framework option.jpg

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