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BD_35694271-Visitor
1-Visitor
December 23, 2020
Solved

Mathcad 15 Will Not Install on New Machine (Bobbie)

  • December 23, 2020
  • 1 reply
  • 4572 views
Hello: I am retiring my old PC and setting up my new one. My Mathcad 15 Student Edition will not complete the installation process. It stops in the middle with the message "Module C:\Program Files (x86)\Mathcad15\tabler.ocx failed to register. HRESULT-2147010895. Contact your support personnel." I get the same message whether I check the box to get a new license or use an existing license.

It does not get far enough to ask for me to point it to a license file . I have downloaded a license file keyed to the hard drive on the new machine, which PTC sent via e-mail, but it seems pretty strange. If I click on it, to see if it needs any further setup, it tries to set up a music player and organizer. It does not seem to have anything to do with Mathcad. So, that may be a second problem.

Any help would be appreciated.




    1 reply

    V
    24-Ruby III
    VladimirN24-Ruby IIIAnswer
    24-Ruby III
    December 24, 2020

    Try this tip (link: https://www.ptc.com/en/support/article/CS27747 ) :

     

    Pic-1.png

     

    Related topic:https://community.ptc.com/t5/PTC-Mathcad/Mathcad-15-Will-Not-Install-On-Win7/m-p/264151

      B
      BD_35694271-VisitorAuthor
      1-Visitor
      December 24, 2020

      Hi Vladimir:  Thanks, but when I try to access the article it says I must have support services activated.  Trying to run that down, it seems that support cannot be reactivated on old permanent licenses.  

       

      So, the bottom line seems to be that if you have an old academic license, you cannot get any help breaking through the barriers placed in the way of moving your installation to a new machine. 

      W
      Werner_E25-Diamond I
      25-Diamond I
      December 24, 2020
      @BD_3569427 wrote:

      Hi Vladimir:  Thanks, but when I try to access the article it says I must have support services activated. 

      Thats correct and that may be the reason why Vladimir embedded the screen shot and also attached it as a png.

      There is nothing more in this support article than you see in the screen shot. Basically it says that the error message you got is because you missed to install the necessary "Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)". And, yes, its has to be that old version! The link to M$ doesn't work any more, but searching for the pack in the net should bring up a couple of links where you still can download it.

      https://download.cnet.com/Microsoft-Visual-C-2005-SP1-Redistributable-Package-x86/3000-2070_4-10726887.html

      http://getproginfo.com/download.php?prog_id=6221

      Not sure if this offer from M$ is just an update or includes the full pack (I guess its the latter but am not sure):

      https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=26347

       

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