Mathcad 3.1 Prime and 4.0 help

Forum|Forum|9 years ago
April 12, 2017
3 replies
3393 views

I am trying to install Prime 3.1 on my new laptop. I already have a license for 3.1 but it is on my old computer. I currently only have the 30 day free trial of 4.0 on my new laptop but that will expire soon and I need to use mathcad files on after that expiration date. I am having difficulty downloading 3.1 on my new laptop.

Also, I tried to activate my 3.1 license on the 4.0 version, but it ended up just locking half of the features. I need availability to all the features. I really do not care if it is the 3.1 version or 4.0 version. Please help.

Other

W

Werner_E

25-Diamond I

Usually you get a product key and when you install you tyoe it in an get in return online a license file which is bound to the MAC of the primary NIC in your computer.

It depends on the type of the license for how many installations a product key is valid - may ´be just one for a special edu license, maybe 2 for a regular single user license.

If you dpo not intend to use Prime on your old machine and just want to port it to the new one, you should contact PTC support. I am not sure if you can use the online license management to do so yourself. May depend on the type of license.

K

kpolczynski

Author

1-Visitor

Yes I could transfer the 3.1 license to my new computer. I attempted to access the PTC support page, but apparently my account does not have access to this feature. Is there another way to contact PTC so they can help me?