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rcarr-21-Visitor
1-Visitor
March 2, 2018
Question

Mathcad Application has stopped working

  • March 2, 2018
  • 1 reply
  • 5847 views

I have Mathcad14 (32-bit) at installed on a 64-bit Windows 7 machine at work and Mathcad periodically stops working. A pop-up window states:

"Mathcad Application has stopped working. A problem caused the program to stop working correctly. Please close the program."

 

This usually happens after IT pushes 'Windows Updates' on my machine, but not all the time.

 

I tried running the Mathcad licensing program MCLicense.exe and it complains about not being able to write licensing information to the registry, for which I have no access rights being a work computer. Having IT run this (with full rights) does not solve the problem either soit would appear that registry rights is not the root cause. Seems to be something amiss with the .Net framework.

The standard way to fix this is to raise an IT service request to removes and re-install MathCad14. This takes about 30 minutes.

 

Has anyone else had this issue? What would be a quicker way to resolve it?

1 reply

R
RichardJ19-Tanzanite
19-Tanzanite
March 2, 2018

Which version of MC14?

R
rcarr-21-VisitorAuthor
1-Visitor
March 3, 2018

version 14.0.0.163 [build 701291152]

R
RichardJ19-Tanzanite
19-Tanzanite
March 3, 2018

That's an old version of MC14. I think the last version was M030, whereas you are on M000.

 

I do have these notes to myself about installing M030 in Win7 (yeah, I'm a pack rat!):

 

If you want to install Mathcad 14 on a clean Windows 7, you must check that the following is installed:
    Microsoft.NET Framework 2.0
    MSXML 4.0 SP2 or later
    Microsoft Data Access Components MDAC 2.6 or later
    VS2005 SP1 DLLs (usually installed with Microsoft Office) - could be downloaded manually from: http://www.microsoft.com/download/en/details.aspx?id=5638

 

Note that .NET 2.0 does not mean .NET 2.0 or later. It means .NET 2.0 (you can have multiple versions of .NET installed at the same time).

 

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