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P
ptc-28100474-Participant
4-Participant
June 5, 2023
Question

MathCad “perpetual” license - transfer to new computer

  • June 5, 2023
  • 3 replies
  • 3509 views

I have a “perpetual” license for MathCad 15/Prime 2. Who do I contact to get license file for my new computer? I have contacted the PTC site and all I get are requests for account numbers and service contracts.

 

 

 

 

 

3 replies

T
21-Topaz II
terryhendicott21-Topaz II
21-Topaz II
June 6, 2023
M
MartinHanak24-Ruby III
24-Ruby III
June 6, 2023

Hi,

try http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm page.

P
ptc-28100474-ParticipantAuthor
4-Participant
June 6, 2023

Apparently http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm no longer works,.

 

Get the response:

Licensing Mathcad

The trial program you are requesting is no longer available. Please visit the software product page on www.ptc.com to explore our latest versions.

 

Other people have reported these same results.

 

(Yes. I have verified that the Product Code was entered correctly.)

 

What is the next step? or have "Non-Expiring" licenses now expired?

M
MartinHanak24-Ruby III
24-Ruby III
June 7, 2023

Hi,

did you try Log Case option ?

MartinHanak_0-1686118110233.png

 

You can also try sending email describing your request to academicsupport@ptc.com

This procedure is mentioned in https://community.ptc.com/t5/PTC-Education-Forum/Creo-installation-stuck-at-processing/m-p/828065#M13079 discussion.

M
MartinHanak24-Ruby III
24-Ruby III
June 9, 2023

Hi,

license file related to commercial license contains following header

# PTC License Pack
# IMPORTANT SOFTWARE LICENSING INFORMATION
# Retain this for your records.

#Customer :<customer name>
#Site :<customer site>
# :<address fields> 
# :
# : 
# :
# :

# :


#Contact :<contact person name>
#Email :<contact person email>

#Customer Number :<customer number>
#Install Site No :<site number>

#**************************************** Summary Table *******************************************************
# PTC Host ID xx-xx-xx-xx-xx-xx
#FeatureName Qty Product Release Type Expiration Contract
#**************************************************************************************************************
#254 1 Mathcad Image Processing Prime 6.0 Ext perm <service contract number> 
#255 1 Mathcad Data Analysis Prime 6.0 Ext perm <service contract number> 
#256 1 Mathcad Signal Processing Prime 6.0 Ext perm <service contract number> 
#257 1 Mathcad Wavelets Prime 6.0 Ext perm <service contract number> 
#MATHCAD 1 Mathcad Prime 6.0 Lic perm <service contract number> 
#MathcadPrime 1 Mathcad Prime 9.0 Lic perm <service contract number>

You can find there information requested by PTC Support.

P
ptc-28100474-ParticipantAuthor
4-Participant
June 9, 2023

PTC has replied that they have “retired” all versions of Mathcad other than the current version, and will not send me a license file.

M
MartinHanak24-Ruby III
24-Ruby III
June 9, 2023

Hi,

do you own Commercial license?

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