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1-Visitor
July 30, 2012
Question

Mathcad Prime 2.0 Crash on Windows 7 Home 64bit

  • July 30, 2012
  • 1 reply
  • 4461 views

Good evening to all.

I downloaded the trial version, the installation was successful. When I run the program, the result is a total crash. I therefore fail to use and test the program.

Attached full stack trace. Some of you have any ideas?

Thank you.

Antonio Musarra.

1 reply

24-Ruby III
July 31, 2012

Hello,

1. Try to contact with PTC's technical support by using "Mathcad Installation & Licensing Support Center": http://www.ptc.com/support/mathcad_supportCenter.htm

2. Mathcad Prime 2.0 requires Microsoft .NET Framework 4.0 or later.

1-Visitor
July 31, 2012

Hi Vladimir,

The. NET framework 4 is installed properly, otherwise the installation could not be completed successfully. The program works if the operating system is booted into Safe Mode.

Can I assume that there is some service running on the machine that creates some problems in the start of the program, generating an unhandled exception.

I followed your advice by opening a ticket to technical support, hoping that respond quickly.

Thank you.

Antonio M.