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gorkemyurtcu1-Visitor
1-Visitor
March 31, 2012
Question

Mathcad Prime 2.0 Program Error

  • March 31, 2012
  • 4 replies
  • 23358 views

Hello Everyone when i try to write someting on mathcad prime i always recieve a message like this: "An Unhandled exception occurred on the dispatcher thread. See C:\ProgramData\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20120331_182523.log for more information. Prime will attempt to save any modified files and close. Please restart the application." Please help me thanks...

4 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 2, 2012

What Windows OS are you using? Try to report about your issue here: "Mathcad Installation & Licensing Support Center".

G
gorkemyurtcu1-VisitorAuthor
1-Visitor
April 2, 2012

I'm using Original Windows 7 Home Premium x64

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 2, 2012

Do you have installed Mathcad Prime 2.0 64-bit?

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 3, 2012

jhgjh kjhkjh wrote:

..."An Unhandled exception occurred on the dispatcher thread. See C:\ProgramData\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20120331_182523.log for more information...

Did you send this log to PTC's technical support?

G
gorkemyurtcu1-VisitorAuthor
1-Visitor
April 3, 2012

No i didn't send any log file how can i send it?

And i installed Microsoft .NET Framework 4.0 but you said enabled? How can i enable it?

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 3, 2012

jhgjh kjhkjh wrote:

No i didn't send any log file how can i send it?

"Mathcad Installation & Licensing Support Center": http://www.ptc.com/support/mathcad_supportCenter.htm

jhgjh kjhkjh wrote:

...And i installed Microsoft .NET Framework 4.0 but you said enabled? How can i enable it?

Through Control Panel --> Programs --> Turn Windows features on or off.

P
ptc-45530861-Visitor
1-Visitor
March 7, 2013

So there is an issue that requires you to change the language settings?

One of my users is getting this issue " whenever i try to modify texts or copy things from other programs to mathcad prime".

Any ideas? ThanksInline image 1

P
ptc-45722711-Visitor
1-Visitor
March 8, 2013

mathcad.JPG

If take this mesage, you must change "Regional and language options" in Windows. It will be English(ABD).

P
ptc-45530861-Visitor
1-Visitor
March 8, 2013

In the Windows regions and settings it is set to English (United States). Which options need to be changed, there is no setting for English (ABD). This is a US English install.

Thanks,

E
eandersen1-Visitor
1-Visitor
June 26, 2013

Hi.

I installed Prime 1.0 today and got this message right away. Tried to change the date format as you did but did not help.

Any sugestions?

W
Werner_E25-Diamond I
25-Diamond I
June 26, 2013

Why version 1.0? I don't think that thats a version worthwhile to install (OK, one may argue about Prime 2 in that respect, too). Prime2 is out for just a while and Prime3 is, AFAIK expecting to be available this summer and hopefully they have straightened things out then.

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