1-Visitor

Question

Mathcad Prime 3.0 does freeze after doing smth. like saving.

Forum|Forum|10 years ago
May 10, 2016
19 replies
8310 views

Hey Guys,

recently I got a license for Mathcad Prime 3.0 (Academical Version) and tried to install Mathcad on my PC.

I had no problems with installing or licensing later on.

First startup also no problem.

But when I am trying to do something with it, it starts freezing and there is no way to get control back.

Mathcad is working on the devices from class mates using the same Operating System.

System Specs (might help you):

Operating System: Windows 10 Home 64bit version 1511 (build 10586.218 for the nerds ^^)

16 GB of Ram and nVidia gForce 960m

and SSD for operating drive

Things I tried already:

.) Run in compatibility mode in windows 8 and 7

.) Reinstall with all Mathcad data removed

.) Install with license.dat

.) Run over internal graphics card (Intel HD 530)

.) Run as Administrator

.) Installed Framework 3.5 and later

Something else I can try?

Hope I havn't forgot something and also hope for a fast help.

Greetings Alexander

Btw.: The reason why I am using Mathcad Prime 3.0 and not 3.1 is just because I got one for 3.0 from my school.

Statistics_Analysis

23-Emerald IV

You have a 64-bit OS.

Your .NET framework should be, and probably is also 64-bit.

Which edition of Prime 3.0 did you install, 64 or 32-bit?

Success!
Luc

Author

1-Visitor

I installed the 64bit version of Prime but got a 32bit version of .NET framework. i'll try to install the 64bit Framework

Greets Alexander.

23-Emerald IV

Please report if that solves the problem.

Luc

24-Ruby IV

Please submit your request in "Academic Support Request" form: Academic Case Logger

Author

1-Visitor

Ok did. I'll notify you when i've got a solution.

24-Ruby IV

We will wait for feedback from you.

24-Ruby III

Hi,

if you can do following test:

disconnect current disk
connect another empty disk
install Windows 10 ... you will get clean operating system
install and test Mathcad

If Mathcad works, then the problem is somewhere in current Windows 10 installation ...

MH

Author

1-Visitor

Tried this with a Virtual Machine (should be the same effect and I hadn't any drive laying around).

Didn't freeze.

What can I try to get this working? (without Formating the whole drive and reinstall all programms)

24-Ruby III

Hello Alexander,

What can I try to get this working? (without Formating the whole drive and reinstall all programms) ... that's the right (and simple) question . Unfortunatelly the answer is not so simple. I am sorry I do not have any idea.

MH