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ndziedzic4-Participant
4-Participant
October 9, 2015
Question

Mathcad Prime 3.1 Doesn't Start Up Anymore

  • October 9, 2015
  • 22 replies
  • 12155 views

Just yesterday, my Mathcad Prime 3.1 (free version) started acting up.  When I double click the icon or run from the start menu (Windows 8.1 shell mode) I see the "splash" logo for Prime but then it disappears and a main window never shows up. Also, nothing shows up in the taskbar. 

If I go to the Task Manager, I see the program, even multipe copies if I keep double clicking the icon but no window and no icon in the taskbar.

Has anyone seen this before?

    22 replies

    V
    VladimirN24-Ruby IV
    24-Ruby IV
    October 12, 2015

    Hi Norman,

    What about reinstalling the program?

    N
    ndziedzic4-ParticipantAuthor
    4-Participant
    October 12, 2015

    I tried uninstalling both PTC Mathcad Prime and PTC Diagnostic Tools.  Then I rebooted the machine.  Then I re-downloaded, reinstalled, rebooted and still no joy

    L
    LucMeekes23-Emerald IV
    23-Emerald IV
    October 12, 2015

    Did you get any .Net updates from MicroSoft in the mean time?

    A
    afalzone1-Visitor
    1-Visitor
    October 13, 2015

    I have the same problem on Win 7 x64. If I leave the program sit for 12 minutes it does eventually open and run. I tried uninstalling and reinstalling. I also tried uninstalling and reinstalling .net. No luck. Eventually just uninstalled Prime until a new version comes out. No idea why it no longer starts up properly. Tried to contact tech support and that was useless. You are the first person to post something about it. I had searched the internet for a fix but nothing showed up. So figured I would add my two cents.

    R
    rjørgensen1-Visitor
    1-Visitor
    March 28, 2016

    I am having the exact same problem. Have any of you found a solution to this very unexpected problem?

    A
    afalzone1-Visitor
    1-Visitor
    March 28, 2016

    Hi Rasmus,

    I could never find a solution to this problem. The computer I was having this issue with finally died, due to old age. When I installed Mathcad on a replacement computer everything went fine. So I'm up and running again. My thought on the issue was that a software dependency must have been broken. However, I could never find what Mathcad was depending on to run. I think it would help if Mathcad offered a separate removal tool and that it checked and reported software dependencies during install. I recall I had turned off various Windows features that I didn't need. I thought perhaps Mathcad was relying upon something I turned off or removed in Windows.

    R
    rjørgensen1-Visitor
    1-Visitor
    March 29, 2016

    Glad you moved on!

    I've tried reinstalling mathcad without any luck at all. Even if I for some reason removed a program mathcad depended on, wouldn't it reinstall that depending program, or tell me it is not possible to reinstall mathcad, when I reinstalled it?

    I agree with the tools, or at least a warning of sort.

    It really suck, as i need Mathcad for educational purpose, so i am in a pickle.

    B
    bcamerer1-Visitor
    1-Visitor
    June 6, 2016

    I know this was from a while ago.

    But i just had a similar problem and following this removed it completely and reinstalled and worked for me.

    How to Completely Uninstall / Remove a Software Program in Windows without using 3rd Party Software? - AskVG

    hope it helps if anyone has a similar issue.

    A
    afalzone1-Visitor
    1-Visitor
    June 6, 2016

    i'm glad that worked for you. i wish that would have been the case for me. i have a different computer now and when i installed mathcad it worked and i had no issues. not really sure what really caused the issue for me before.

    -
    -MFra-21-Topaz II
    21-Topaz II
    November 28, 2017

    Hi, 

    I suppose you have installed one of those free antivirus found on line...

    Unfortunately, I must say that without a good antivirus, you can not do anything .... aggression takes place slowly in time ... at the end, it makes you crazy.

    If I remember well, in the past, when I was using one of the free antivirus downloaded from internet, I found myself in similar situations. It may be a symptom of a hard disk problem namely it is going to "die". As it happened to my HD. So I recommend you make a backup of all the work done and replace the hard drive with a new one.

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