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Davids13-Newcomer
3-Newcomer
January 6, 2025
Question

Mathcad Prime 3.1 License transfer

  • January 6, 2025
  • 1 reply
  • 1132 views

The issue that I am experiencing might be an old and known issue but I just can't seem to find a solution.

 

I have been using Mathcad for the last 15 years with the licensing and support being maintained by my employer. I have a locked license which I need to transfer to my new PC.

My employer however did not renew the support account so I cannot access any help or advice from there.

 

I was really hoping someone can assist me as I am unable to use the software at the moment although an active license exists. The host ID just need to change. 

 

I tried looking up the existing license/host ID/contract number etc but nothing could be found.

 

Any suggestions or assistance would really be appreciated 

1 reply

L
LucMeekes23-Emerald IV
23-Emerald IV
January 6, 2025

You should be able to find all about licensing and their transferral here:https://community.ptc.com/t5/Mathcad-Installation/All-About-Mathcad-Software-Installation/td-p/706433 

but you should first read this:https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/ta-p/818870  

 

 

Success!
Luc

D
Davids13-NewcomerAuthor
3-Newcomer
January 8, 2025

Thank you.

 

I have explored all avenues but just can't get it working. 

Do you think it is because Prime 3.1 is not supported which prohibits license transfer as well?

 

I just cannot understand why it should be this challenging to transfer a license on a PAID product.

 

I would appreciate any other suggestions. 

M
MartinHanak24-Ruby III
24-Ruby III
January 8, 2025
@Davids1 wrote:

Thank you.

 

I have explored all avenues but just can't get it working. 

Do you think it is because Prime 3.1 is not supported which prohibits license transfer as well?

 

I just cannot understand why it should be this challenging to transfer a license on a PAID product.

 

I would appreciate any other suggestions. 

Hi,

maybe following procedure enables you to move license.

To be able to execute it you must have PTC account linked to you company. This account must have a right to do licensing changes.

To display account properties go to https://support.ptc.com/appserver/common/account/secure/wamMain.jsp page.

 

 

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