Mathcad Prime 4.0 Doesn't Start Anymore

Forum|Forum|8 years ago
January 16, 2018
3 replies
5034 views

I've been using Mathcad Prime 4.0 daily for a few months, just a few days ago the program stopped starting up.

When I run the program, the green splash screen comes up, but a few seconds later it disappears and the Mathcad icon disappears from my taskbar. I'm running Windows 7.

I have looked through other threads where fixes have been reported (like this one and this one) but nothing works. I've removed the config file, tried reinstalling, and tried running as an administrator.

Physics

Best answer by MartinHanak

Hi,

see attachment.

V

VladimirN

24-Ruby IV

1. Open a case with technical support: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

2. Try to install the latest version of .NET Framework: https://www.microsoft.com/en-us/search/result.aspx?q=.NET+Framework

K

Kempenjn

Author

1-Visitor

Hi Vladimir,

Thanks for your suggestions, I've had a case open with PTC support for a few days now (no response) and installed the latest .NET Framework, Prime is still not opening.