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Huppi1-Visitor
1-Visitor
December 10, 2018
Question

Mathcad Prime 5.0 Student Edition license problem

I just purchase the lisence and wanted to activate it but there is always an error occurring and i can't find anything on the internet because it's a german error message.

 

I've attached an image, perhaps someone can help me.

4 replies

LucMeekes23-Emerald IV
23-Emerald IV
December 10, 2018

Check this post:

https://community.ptc.com/t5/PTC-Mathcad/MathCAD-5-0-install-problem/m-p/580585#M183282

To see if it can help you solve your problem.

 

Success!
Luc

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    Huppi1-VisitorAuthor
    1-Visitor
    December 12, 2018

    Nothing helpful there. Any recommendations? Is there a support i can write as a standard user?

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    LucMeekes23-Emerald IV
    23-Emerald IV
    December 12, 2018

    PTC does have a department or unit referred to as "Customer support".

    Maybe this link works for you:

    http://support.ptc.com/appserver/support/academic_case_logger/academic_case_logger.jsp

     

    If not, I can only refer to this:

    https://community.ptc.com/t5/PTC-Mathcad/Horrendous-Customer-Support/m-p/565891#M181797

     

    Strength!
    Luc

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