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jobregon8-Gravel
8-Gravel
November 8, 2019
Question

Mathcad Prime 6 - Math Formatting - CRASHES

  • November 8, 2019
  • 7 replies
  • 3143 views

When using Math Formatting on a multiple selection it completely crashes the program.

On top of that, it shows this message about succesfully saving the file and when this saved/recovery file is open, it fails to open it saying "wrong format".

It looks to me like 2 bugs tightly linked together.

Anybody else experiencing the same problem?

7 replies

M
MartinHanak24-Ruby III
24-Ruby III
November 8, 2019

Hi,

if you can reproduce the problem, please report it to PTC Support.

V
VladimirN24-Ruby IV
24-Ruby IV
November 9, 2019

Try to contact with PTC tech support by using "Mathcad Support Center": http://www.ptc.com/support/mathcad_supportCenter.htm

    J
    jobregon8-GravelAuthor
    8-Gravel
    November 11, 2019
     

    Thanks. Already done: 15150354

      T
      tslewis13-Aquamarine
      13-Aquamarine
      November 13, 2019
      I use math formatting extensively in and out of text regions.

      I don’t have any problems.

      Prime has been rock solid for me since 3.1.

      Anyway, can you explain more or share a screen shot ?
      J
      jobregon8-GravelAuthor
      8-Gravel
      November 13, 2019

      Congratulations about your experience with Mathcad Prime.

      For me it has been of great help and really helpful.

       

      It has been reported to PTC support team and they are working on it.

      I trust they will solve it, it is not the first time I had a problem and they solved it.

      When a solution is found I will update this discussion.

      JeffH1
      JeffH116-Pearl
      16-Pearl
      November 16, 2019

      I'm not seeing this behavior on Prime 4, 5, or 6.  I'm running on Windows 10 build 1809 and 1903.  Using .NET 4.8.  This "feels" like a .NET issue.

       

      Which version of Windows are you using?

       

      Is your MS .Net Framework up to date?  Latest recommended version is 4.8

       

       

      J
      jobregon8-GravelAuthor
      8-Gravel
      November 18, 2019

      Thanks for the advice.

      I have reinstalled 4.8.

      I will see if it improves.

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