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IsFunction4-Participant
4-Participant
February 20, 2025
Solved

Mathcad Prime 6 text editor always crashes on post-fixes

  • February 20, 2025
  • 1 reply
  • 1063 views

My computer was attacked and all my files coded with aamv ransomware virus.
My Mathcad Prime 6 (MP6) was in part damaged.
I can write comments between the mathamatical  formulas, but, if I come back later and I want correct the written text my MP6 chrases down immediately. I must write text in Word, copy here and paste in MP6 worksheet. How can I repair this problem?
Under windows I have only Modify and Uninstall possibility. My Windows 11 Pro was heavier damaged!
Pls support me asap.

Best answer by Werner_E

The usual procedure after being bitten by a ransomware virus is (apart from paying the ransom) a fresh reinstallation of the operating system and all software, isn't it?

I am surprised that obviously you still use the infected machine.

Was it possible to buy a perpetual license for Prime 6? As far as I am aware PTC (at least now) only sells licenses valid for one year and want you to pay the fee every year.

Or are you talking about the free Prime Express?

In case of a licensed full version of Prime, I would save the license file (usually license.dat) at a safe place, uninstall an reinstall Prime from anew and then provide it the saved license file.

In case of the Express version uninstalling an reinstalling should may work, too. I am not sure because PTC is not selling or supporting Prime 6 anymore because this is the last version which also includes Mathworks muPad for symbolic calculations.

In case of a fully paid licensed version you may contact official PTC support and ask if a fresh installation is possible to do.

 

1 reply

W
Werner_E25-Diamond IAnswer
25-Diamond I
February 20, 2025

The usual procedure after being bitten by a ransomware virus is (apart from paying the ransom) a fresh reinstallation of the operating system and all software, isn't it?

I am surprised that obviously you still use the infected machine.

Was it possible to buy a perpetual license for Prime 6? As far as I am aware PTC (at least now) only sells licenses valid for one year and want you to pay the fee every year.

Or are you talking about the free Prime Express?

In case of a licensed full version of Prime, I would save the license file (usually license.dat) at a safe place, uninstall an reinstall Prime from anew and then provide it the saved license file.

In case of the Express version uninstalling an reinstalling should may work, too. I am not sure because PTC is not selling or supporting Prime 6 anymore because this is the last version which also includes Mathworks muPad for symbolic calculations.

In case of a fully paid licensed version you may contact official PTC support and ask if a fresh installation is possible to do.

 

I
IsFunction4-ParticipantAuthor
4-Participant
February 20, 2025

The same proposed me the perplexity.ai. I ordered today new win11 pro, office 2024, and if they are here I will later reinstall the MP6 with license file. I do not have an newer license. After the ransomware attack I  didnz use more my desktop. Only started malware defender software. And after this accidentally crash I was from 2023-2024 sick, big heart operation, and now I begann again to have force: I have enough energy to repair my desktop.
Thank you for your proposal!
Have a nice day!

DJNewman
DJNewman18-Opal
18-Opal
February 20, 2025

I hope you have better luck with your life in general going forward in 2025.

PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.
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