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SteveH.10-Marble
10-Marble
June 8, 2023
Solved

Mathcad Prime 9 - Reacquiring license

  • June 8, 2023
  • 2 replies
  • 3817 views

I work from home periodically and access my company's network via VPN. Normally this arrangement works fine with Mathcad Prime.  However, every 24 hours my VPN connection times-out and has to be reconnected due to IT settings.  If I leave Mathcad with a worksheet open overnight, then the next day I find that Mathcad has switched to Express mode.  Even after I reattach to the VPN, Mathcad remains in the limited functionality mode.  I have to go through the licensing procedure, re-entering the license server name each day to get back to full functionality. 

 

Is there a way to get Mathcad to notice that the license server is available again and reacquire a license automatically?  (I also use Creo Parametric, and it does this very thing.)

 

 

 

 

    Best answer by Perez

    I understand the inconvenience you are experiencing with Mathcad Prime's switch to Express mode when your VPN connection times out. At present, Mathcad does not automatically reacquire the license once it has switched to Express mode due to network disruptions.

     

    One potential workaround for this could be setting up a reminder or habit to close Mathcad at the end of your workday, before your VPN connection times out. This way, when you launch Mathcad the next day and reestablish the VPN connection, it should connect to the license server properly and operate in full functionality mode.

     

    Alternatively, if your IT team is able to change the VPN settings to allow for longer or perpetual connections, that could solve the issue as well.

    I would also recommend bringing this issue up with Mathcad's support team or the developers directly. They might be able to provide a more direct solution or possibly implement a feature in future updates that would automatically reacquire the license after a network disruption.

     

    In the meantime, I know these workarounds are not ideal and appreciate your patience as we all navigate these challenges.

    2 replies

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    June 9, 2023

    Articles:

    S
    SteveH.10-MarbleAuthor
    10-Marble
    July 10, 2023

    @VladimirN, thank you for the article suggestions.  Unfortunately they do not seem to address the problem that I have.

    M
    MartinHanak24-Ruby III
    24-Ruby III
    July 11, 2023

    Hi,

    as explained in https://www.ptc.com/en/support/article/CS82373 article, you can borrow license for 7 days. When license is borrowed you do not need to have access to license server.

    P
    Perez14-AlexandriteAnswer
    14-Alexandrite
    July 11, 2023

    I understand the inconvenience you are experiencing with Mathcad Prime's switch to Express mode when your VPN connection times out. At present, Mathcad does not automatically reacquire the license once it has switched to Express mode due to network disruptions.

     

    One potential workaround for this could be setting up a reminder or habit to close Mathcad at the end of your workday, before your VPN connection times out. This way, when you launch Mathcad the next day and reestablish the VPN connection, it should connect to the license server properly and operate in full functionality mode.

     

    Alternatively, if your IT team is able to change the VPN settings to allow for longer or perpetual connections, that could solve the issue as well.

    I would also recommend bringing this issue up with Mathcad's support team or the developers directly. They might be able to provide a more direct solution or possibly implement a feature in future updates that would automatically reacquire the license after a network disruption.

     

    In the meantime, I know these workarounds are not ideal and appreciate your patience as we all navigate these challenges.

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