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otarakçi1-Visitor
1-Visitor
Jun 6, 2014 9:19 AM UTC
Solved

Mathcad prime exits when writing an expression

I had installed Mathcad Prime. I did not use it for a few weeks.When I try to write an expression or anything else, Mathcad gives below error and exits.

I have attached the log file.

Could anyone help me about the issue?

Mathcad Error.png

agoksuAnswer
1-Visitor
Jul 7, 2014 8:02 AM UTC

hi friends,

for solution of this problem,

open control panel-> region and language

change format as "English (united states)

thank you

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8 replies

VladimirN24-Ruby IV
24-Ruby IV
Jun 7, 2014 3:51 PM UTC

Hi,

You can send this log to PTC's technical support, even if you use the express version (users who have not yet purchased Mathcad and are using the free Express or 30-day full functionality): http://www.ptc.com/support/mathcad_supportCenterOpt.htm

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otarakçi1-VisitorAuthor
1-Visitor
Jun 10, 2014 11:09 AM UTC

Thank you so much Vladimir.I have contacted TS and waiting reply.

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otarakçi1-VisitorAuthor
1-Visitor
Jun 10, 2014 12:18 PM UTC

Below is support's answer:

"Regarding this question it’s not possible to have support for issues related to Mathcad functionality. The support that can be provided for your case is for installing or regarding the license. But not the functionality. To have the support you need to contact your reseller. "

I will try re-installing.

Best regards,

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VladimirN24-Ruby IV
24-Ruby IV
Jun 11, 2014 6:51 AM UTC

Orkun,

What Windows OS are you using? Note that Mathcad Prime 3.0 requires "Microsoft .NET Framework 4.0". I had a this error, but only when I spent the beta testing MP3.

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otarakçi1-VisitorAuthor
1-Visitor
Jun 11, 2014 7:14 AM UTC

Vladimir,

I have Win7 64bit installed.Framework 4.0 is also installed.

Thank you very much for interest.

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