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h_nas1-Visitor
1-Visitor
May 2, 2013
Question

New Licence for New Computer?

Dear All,

I have changed my computer, then installed MP2, but now I have the express one which is not as good as the full version of MP2.

Now, how can I transfer my licence into the new computer, PTC licence is really complicated to be reinstalled, and PTC are not making it easy to anybody.

and yes I have a golden account!!!!!

2 replies

Werner_E
Werner_E25-Diamond I
25-Diamond I
May 2, 2013

You should contact customer support. On providing them your primary MAC address they will send you a license file after checking your license state.

And yes, you are absolutely right about PTC making it really difficult for their customers.

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VladimirN24-Ruby IV
24-Ruby IV
May 3, 2013

Hi,

You need to transfer a license file by using "Reconfigure Software Licenses" option on PTC site, here: http://www.ptc.com/appserver/lm/rsl/reconfig.jsp. Also, when creating a request for a new license, you must specify the new MAC-address (from a new computer). You can use "MAC Reader" to determine MAC address of network card: http://communities.ptc.com/servlet/JiveServlet/download/38-27743/MAC_Reader-en.exe

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