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JeffH1
JeffH116-Pearl
16-Pearl
March 29, 2016
Solved

Prime 3.0 Started Printing Blank Pages

My installation of Mathcad Prime 3.0 on Windows 7 just started printing blank pages whenever I try to print a document.  I printed several documents just a month or so ago with no problem.  It doesn't matter what printer I use or if I print to PDF; I get the same result.  I'm wondering if there was some update to Windows 7 that clobbered Prime's ability to print.  Mathcad 15.0 M045 is printing just fine.  I even re-installed Prime 3.0 and it didn't fix the problem.  Any thoughts would be appreciated.  Thanks!

JeffH1
JeffH1Answer
16-Pearl
April 5, 2016

PTC support has confirmed that they can reproduce the problem by installing KB3136000.

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23 replies

RichardJ19-Tanzanite
19-Tanzanite
March 29, 2016

Can you post the offending document? Then we can also try, and see if it's the document that's the problem.

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dcalamas1-Visitor
1-Visitor
March 30, 2016

I'm actually having the exact same issue. The problem arose unexpectedly about two days ago. I tried reinstalling printer drivers and also printing to a separate printer to no avail. In addition, I tried printing to a PDF but this also resulted in a blank file.

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VladimirN24-Ruby IV
24-Ruby IV
March 31, 2016

What Windows OS are you using?

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dcalamas1-Visitor
1-Visitor
March 31, 2016

Windows 7 Enterprise Service Pack 1.

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MartinHanak24-Ruby III
24-Ruby III
March 31, 2016

Hi,

do you use Mathcad Prime 3.0 with commercial license -OR- do you use Mathcad Prime 3.0 Express ?

MH

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dcalamas1-Visitor
1-Visitor
March 31, 2016

I don't know about the OP but I'm using Mathcad Prime 3.1 with an academic site/volume license.

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VladimirN24-Ruby IV
24-Ruby IV
April 1, 2016

In this case you can submit a support request here:

PTC Academic Program | Academic Technical Support | PTC

Academic Case Logger

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dcalamas1-Visitor
1-Visitor
April 1, 2016

Jeff,

Any update on this? Just wondering if you happened to have resolved the problem.

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JeffH1
JeffH116-PearlAuthor
16-Pearl
April 4, 2016

Still no luck.  Tried printing today.

To address some of the items above:

1. Vlad - Windows 7 Enterprise SP1

2. Martin - Mathcad Prime 3.0 (Commercial license - not that that should matter)

3. Richard Jackson - Document doesn't matter.  If I open a clean sheet and just put some random text on it, it prints as a blank page.

4. We have patches from Microsoft installed weekly.  It's entirely possible that one of these broke it, but I can't go back.

Dave, misery loves company, but not in this case, I think.

I've put in a trouble ticket with PTC,   I'll keep y'all posted.

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