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J
JeffH116-Pearl
16-Pearl
March 29, 2016
Solved

Prime 3.0 Started Printing Blank Pages

  • March 29, 2016
  • 4 replies
  • 10531 views

My installation of Mathcad Prime 3.0 on Windows 7 just started printing blank pages whenever I try to print a document.  I printed several documents just a month or so ago with no problem.  It doesn't matter what printer I use or if I print to PDF; I get the same result.  I'm wondering if there was some update to Windows 7 that clobbered Prime's ability to print.  Mathcad 15.0 M045 is printing just fine.  I even re-installed Prime 3.0 and it didn't fix the problem.  Any thoughts would be appreciated.  Thanks!

Best answer by JeffH1

PTC support has confirmed that they can reproduce the problem by installing KB3136000.

4 replies

R
RichardJ19-Tanzanite
19-Tanzanite
March 29, 2016

Can you post the offending document? Then we can also try, and see if it's the document that's the problem.

D
dcalamas1-Visitor
1-Visitor
March 30, 2016

I'm actually having the exact same issue. The problem arose unexpectedly about two days ago. I tried reinstalling printer drivers and also printing to a separate printer to no avail. In addition, I tried printing to a PDF but this also resulted in a blank file.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
March 31, 2016

What Windows OS are you using?

D
dcalamas1-Visitor
1-Visitor
March 31, 2016

Windows 7 Enterprise Service Pack 1.

M
MartinHanak24-Ruby III
24-Ruby III
March 31, 2016

Hi,

do you use Mathcad Prime 3.0 with commercial license -OR- do you use Mathcad Prime 3.0 Express ?

MH

D
dcalamas1-Visitor
1-Visitor
March 31, 2016

I don't know about the OP but I'm using Mathcad Prime 3.1 with an academic site/volume license.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
April 1, 2016

In this case you can submit a support request here:

PTC Academic Program | Academic Technical Support | PTC

Academic Case Logger

D
dcalamas1-Visitor
1-Visitor
April 1, 2016

Jeff,

Any update on this? Just wondering if you happened to have resolved the problem.

J
JeffH116-PearlAuthor
16-Pearl
April 4, 2016

Still no luck.  Tried printing today.

To address some of the items above:

1. Vlad - Windows 7 Enterprise SP1

2. Martin - Mathcad Prime 3.0 (Commercial license - not that that should matter)

3. Richard Jackson - Document doesn't matter.  If I open a clean sheet and just put some random text on it, it prints as a blank page.

4. We have patches from Microsoft installed weekly.  It's entirely possible that one of these broke it, but I can't go back.

Dave, misery loves company, but not in this case, I think.

I've put in a trouble ticket with PTC,   I'll keep y'all posted.

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