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ptc-17390381-Visitor
1-Visitor
November 29, 2017
Question

Prime4 and excel error

  • November 29, 2017
  • 2 replies
  • 3849 views

Every time I try to embed a excel sheet I get  An Unhandled exception occurred on the dispatcher thread. See C:\Programdata\PTC\Mathcad Prime\Logs\Mathcad Prime_Exception_20151021_135622.log for more information. Prime will attempt to save any modified files and close. Please restart the application."

Saw this mentioned for practically every version of Prime here, but no solution ??

Windows 10, Office 2016

    2 replies

    M
    MartinHanak24-Ruby III
    24-Ruby III
    November 30, 2017

    Hi,

     

    according to https://support.ptc.com/WCMS/files/172595/en/Mathcad_Prime_Migration_Guide_en-US.pdf, page 63, Mathcad Prime 4.0 is compatible with Microsoft Excel 2003, 2007, 2010.

    P
    ptc-17390381-VisitorAuthor
    1-Visitor
    December 2, 2017

    works fine with every combination Win8/10 Office2013/2016 on approx. 250 pc in my college + on my laptop

    so I think this is outdated information ....

    L
    LucMeekes23-Emerald IV
    23-Emerald IV
    December 2, 2017

    Apparently not with 'every', or you would not be complaining...

    Anyway, you could try to 'reconfigure', Prime (move the config file, see here: https://community.ptc.com/t5/PTC-Mathcad-Questions/Mathcad-Prime-4-0-doesn-t-start-anymore/td-p/492614/page/3 )

    If that does not help, re-install Prime.

    If that does not help, definitely contact PTC support.

     

    Success!
    Luc

    V
    VladimirN24-Ruby III
    24-Ruby III
    November 30, 2017

    Please send your issue to PTC's tech support by using "Mathcad Support Center":
    http://support.ptc.com/support/mathcad_supportCenterOpt.htm

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