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J
JohnRudnicki15-Moonstone
15-Moonstone
June 20, 2016
Question

Print Preview Crashes

  • June 20, 2016
  • 10 replies
  • 4436 views

I have been running MathCad 14 with Windows 10. Print Preview was working but now when I try to use Print Preview it crashes and MathCad shuts down. I tried repairing the installation but this did not fix the problem. Any suggestions?

10 replies

L
LucMeekes23-Emerald IV
23-Emerald IV
June 20, 2016

This at least looks similar to an old problem. see here: https://community.ptc.com/t5/PTC-Mathcad/Print-problems/m-p/201375#89792.

Apparently it should be fixed with release M020 of Mathcad 14, per http://support.ptc.com/appserver/cs/view/spr.jsp?n=1425078.

You should be able to download M020 via: Mathcad Downloads.

 

Luc

J
JohnRudnicki15-MoonstoneAuthor
15-Moonstone
June 20, 2016

Thanks. I remember now this problem from when I originally got Mcad 14. I recently had to re-install it on a new computer because my old one died and I completely forgot about the updated release.

J
JohnRudnicki15-MoonstoneAuthor
15-Moonstone
June 21, 2016

I downloaded M020 and installed it. Although I get the message that it is installed, now I cannot access the help files. When I try to do so, I get the message:

The path to your resource center C:\contents.hbk is incorrect. Run the installation of the resource center and Help to correct the problem.

How do I do this?

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-MFra-21-Topaz II
21-Topaz II
June 24, 2016

Hallo JR,

Mathcad 14 works fine with Windows XP (even with SP3). I have doubts that it can work just as well with Windows 10.

However, try disabling the automatic calculation, in this case the preview should work.

Bye

FM

J
JohnRudnicki15-MoonstoneAuthor
15-Moonstone
June 24, 2016

I have had some trouble installing and with installing the updata (M020) but once installed it seems to be working with Windows 10.

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