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BJ_118658683-Newcomer
3-Newcomer
Nov 8, 2024 11:48 AM UTC
Question

Product has not been received

I have purchased the Mathcad prime student version 1 month ago. But didn't receive any email that contain activation code or anything yet. I already sent an email to euroa@ptc.com . but still didn't response anyone. What should I do?

3 replies

Werner_E
Werner_E25-Diamond I
25-Diamond I
Nov 8, 2024 1:49 PM UTC

Not sure if it would help, but you may try contacting PTC Licence Managment

https://www.ptc.com/en/support/customer-support-guide/licensing/contact-licensing

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    MartinHanak24-Ruby III
    24-Ruby III
    Nov 8, 2024 5:03 PM UTC

    Hi,

    I suggest you to contact e-shop in which you bought Mathcad Prime Student license.

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      ppal_25568718-Opal
      18-Opal
      Nov 10, 2024 10:24 PM UTC

      Hi

       

      I don't think anyone here can help you. This seems to be an issue with PTC products or their vendors where people do not get a download link or an activation file does not work or no activation file is received or there is no way to contact PTC or there is simply no response  from them.  No one for PTC seems to care about this and just about every week this issue pops up on the forums.  Get in touch with your consumer protection body in your country. Collect all the relevant issue postings here and submit it to them for their action. Consumer protection bodies are also well known for not achieving much so they will be a good fit.

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