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DMST1-Visitor
1-Visitor
March 4, 2020
Solved

ptc_d on linux is identifying wrong host id

  • March 4, 2020
  • 2 replies
  • 2944 views

I'm attempting to deploy lmgrd and ptc_d on a linux (Centos 7) machine, and have provided my server's host id to PTC for a license. The host id in this case is the MAC address: 70-85-...redacted....

the license file came to me with some parts missing, specifically __HOSTNAME__ and __PTCD_PATH__
I have replaced __HOSTNAME__ with my server's correct name, and I have replaced __PTCD_PATH__ with a simple period (.) to indicate "current directory", and located all the files including the license all together in one place under /usr/local/mathcad.

When I attempt to start the licence manager: ./lmgrd -c mathcad.lic it will not start, the error given from ptc_d is that the host id is incorrect. The license SERVER line has my correct MAC 70-85-...redacted.... but ptc_d is complaining it has "detected" a host id 06-00-00-00-00-00.

None of the server's ethernet interfaces have a MAC address like this. I would be grateful for any assistance here!

Precise error shown:

10:41:22 (ptc_d) Wrong hostid on SERVER line for license file:
10:41:22 (ptc_d) mathcad.lic
10:41:22 (ptc_d) SERVER line says PTC_HOSTID=70-85-...redacted...., hostid is PTC_HOSTID=06-00-00-00-00-00
10:41:22 (ptc_d) Invalid hostid on SERVER line

Best answer by MartinHanak

Hi,

if I remember correctly I met the same problem in the past. The problem was related to FLEXnet 11.14.1.2 version (flex11.14.1.2_x86e_linux64.zip). I removed this version and used FLEXnet 11.14 version (flex11.14_x86e_linux64.zip).

Both files are available for download via https://www.ptc.com/en/support/refdoc/creo_illustrate/5.0/ptc_lms_download_121640 page.

2 replies

V
VladimirN24-Ruby III
24-Ruby III
March 5, 2020

"Mathcad Installation & Licensing Support Center": https://support.ptc.com/support/mathcad_supportCenter.htm

M
MartinHanak24-Ruby IIIAnswer
24-Ruby III
March 5, 2020

Hi,

if I remember correctly I met the same problem in the past. The problem was related to FLEXnet 11.14.1.2 version (flex11.14.1.2_x86e_linux64.zip). I removed this version and used FLEXnet 11.14 version (flex11.14_x86e_linux64.zip).

Both files are available for download via https://www.ptc.com/en/support/refdoc/creo_illustrate/5.0/ptc_lms_download_121640 page.

    D
    DMST1-VisitorAuthor
    1-Visitor
    March 7, 2020

    Thank you Martin, I can confirm that downgrading from from 11.14.1.2 back to 11.14 has solved the problem.

     

    Took me a few days to try your solution and respond but I can only pull the server offline for maintenance on the weekend....

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