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V
VijayN8-Gravel
8-Gravel
November 12, 2024
Solved

Security updates for Mathcad Prime 7

  • November 12, 2024
  • 2 replies
  • 1894 views

Hi,

I see that PTC released a maintenance release for Mathcad Prime 10. So I wanted to ask if PTC is still maintaining Mathcad Prime 7 - and whether it would release maintenance release for Prime 7 - if a critical security vulnerability on Prime 7 is identified. 

Best answer by StuartBruff

You are quite right that only PTC can answer this question.  However, ...

 

If I'm reading it correctly, your support link shows Mathcad Prime 7 as being beyond its Extended Support cut-off date.

 

Product
Release
Release Date
Standard Support End Date
Extended Support End Date
Mathcad Prime 7.0.0.0 Mar 9, 2021 Mar 15, 2022 Mar 15, 2024

 

Furthermore, the small print says:

 

Standard Support See Gold & Platinum Enterprise Support in PTC's Terms and Conditions document for a complete description of services included.
https://www.ptc.com/legal-agreements/support-documents
PTC products are in the Standard Support period starting from the first customer ship date (FCS). Standard Support refers to the period during which active GOLD, GOLDplus or PLATINUM customers can submit Technical Support cases, have access to SPR fixes via maintenance releases, have access to critical patch sets and have access to new versions of PTC software for the products they own. Each product in the PTC Product Release Calendar specifies when the Standard Support period ends. For specific PTC Windchill products, Standard Support is available for 4 years from FCS.
Sustained Support Sustained Support for a version of a PTC product, if purchased, entails access to PTC’s online self-help support resources (e.g., the “knowledge base” for a particular product) and, for the first two years after PTC discontinues Standard Support for such version, assistance from PTC Technical Support. PTC’s Technical Support organization will endeavor to assist the Customer for the issue at hand, and Customer will have access to pre-existing maintenance releases/patches and bug/SPR fixes , as well as new releases of PTC Software , but Sustained Support does not include PTC creating new maintenance releases, security patches or bug/SPR fixes for the version under Sustained Support.
Extended Support For qualified PTC Windchill products and releases, customers may extend their Support coverage for a product release by purchasing Extended Support for 1 additional year. Extended Support refers to the period during which PTC provides many of the same services as Standard Support for an additional fee. Extended Support is only available for certain PTC products and software releases and includes SPR fixes via special releases. For qualified contracts, Extended Support may be renewed for one additional year.

 

Has your organisation purchased the extended Extended Support?  If not, I think you are snookered.

 

Stuart

2 replies

W
Werner_E25-Diamond I
25-Diamond I
November 12, 2024

What kind of "critical security vulnerability" do you have in mind?

But anyway - the answer to your question is "no". There will be no further Prime 7 releases. The support to that version is limited to being able to create new license files in case you have to move the software from one computer to another machine.

BTW, whats the reason that you don't upgrade to the current version?

V
VijayN8-GravelAuthor
8-Gravel
November 12, 2024

ok, thanks for this update.

 

The main reason for not upgrading is that my users did not find the performance level of Prime 9 acceptable and decided to stick with Prime 7. So I wanted to understand whether running Prime 7 can expose the machine to any security vulnerabilities. 

 

 

W
Werner_E25-Diamond I
25-Diamond I
November 12, 2024
So I wanted to understand whether running Prime 7 can expose the machine to any security vulnerabilities. 

 

To the best of my knowledge, no, as i assume we would have heard of such vulnerabilities here in the forum. But of course you never can be absolutely sure.

But PTC will not touch older versions of Prime as you are supposed to upgrade to the latest one (which currently is 10.0.1.0) - with all its pros and cons.

S
StuartBruff23-Emerald V
23-Emerald V
November 12, 2024

I believe that, in general, the current release of Mathcad Prime is the maintenance release for all versions before it.

 

Stuart

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