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Explore_Math981-Visitor
1-Visitor
Apr 12, 2023 10:11 AM UTC
Question

Tansfer license to the new PC

Hello.

Our company had a PC that acted as a license host. Recently this PC has crashed.

 

We raised a virtual server in order to transfer the existing licenses to it, but the error occurs: "Upgradable products not available or already used on provided Product Code". And it is not possible to untie licenses through your personal account, because "Complience Hold".

 

Tell me, please, are there any other options to restore licenses?

We have MathCad Prime 3.1

4 replies

BenLoosli23-Emerald III
23-Emerald III
Apr 12, 2023 12:43 PM UTC

You will need to open a help desk ticket with the License management team for this issue.

The user community cannot help with licenses issues of this nature.

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Explore_Math981-VisitorAuthor
1-Visitor
Apr 18, 2023 7:52 AM UTC

Hi. I really wanted to make a ticket to helpdesk team, but my account Complince Hold, Or maybe I don't know how to do this from my account.

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LucMeekes23-Emerald V
23-Emerald V
Apr 12, 2023 2:41 PM UTC

I suppose you are aware of the following:

https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announcement/ta-p/818870

 

Success!
LUc

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MartinHanak24-Ruby III
24-Ruby III
Apr 18, 2023 11:16 AM UTC

Hi,

MartinHanak_0-1681816390833.png

  • enter old Host ID and click Search button
  • table of ordered items appears ... select Mathcad item and click Move License button
  • use displayed page to move the license

 

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