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R
rguillory1-Visitor
1-Visitor
August 1, 2015
Question

Transferring Prime 3.1 to new computer without access to old computer?

  • August 1, 2015
  • 3 replies
  • 3627 views

I've searched the other threads and most of them contain something about being on "maintenance", I don't really understand what that is or if I have access to it.  I've tried upgrading my account but it was not sucessful.  Basically I will soon lose access to the computer that I installed Prime 3.1 student license on and will have a work computer that I want to install it on. 

How do I do that?

3 replies

R
RichardJ19-Tanzanite
19-Tanzanite
August 3, 2015

When you installed Mathcad on your old PC, where did you get the license file from?

S
StuartBruff23-Emerald V
23-Emerald V
August 3, 2015

Richard Jackson wrote:

When you installed Mathcad on your old PC, where did you get the license file from?

I suspect that the "student licence" ... "work computer" bit may have a slight influence on whether the licence is valid anyway.

Stuart

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RichardJ19-Tanzanite
19-Tanzanite
August 3, 2015

No doubt. But sometimes the user got the license from PTC themselves, in which case, in principle, they just need to manage the license and move it to a new PC. I think student licenses might be restricted in that respect though. Other times, the user gets the license from the college, who were the ones that actually paid for Mathcad. In which case I very much doubt there is any way to get the license moved to a work PC.

S
StuartBruff23-Emerald V
23-Emerald V
August 3, 2015

Ryan Guillory wrote:

I've searched the other threads and most of them contain something about being on "maintenance", I don't really understand what that is or if I have access to it.  I've tried upgrading my account but it was not sucessful. 

PTC have an annual paid support policy that they call "maintenance".  You upgrade your account by paying PTC, but it's not cheap (for an individual).  Speak to you IT Department to see if Mathcad is a company supported application.  If it isn't, try and persuade your new manager to purchase a new licence.  

Stuart

V
VladimirN24-Ruby III
24-Ruby III
August 5, 2015

Hi Ryan,

I recommend to take the following two steps:

1. To transfer the license to a new computer, you must use the option "Reconfigure Software Licenses" on PTC's site, here: https://support.ptc.com/appserver/lm/rsl/reconfig.jsp

2. Also you can request PTC academic program support by submiting your request: Academic Case Logger

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