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CB_19893461-Visitor
1-Visitor
November 25, 2020
Question

Want to move Mathcad 14 to new computer. Won't work on old computer.

  • November 25, 2020
  • 1 reply
  • 1349 views
What I want to do is move Mathcad 14 from my old computer to new computer AND license it. When I try to use the Mathcad License setup on my old computer, and enter my product code (JG140702EU3136 PHT4 CY4H), log in to my account (under my current e-mail, erinpreciouscat@gmail.com), the wizard starts contacting the PTC licensing server, but gets an "Unexpected Error" window saying "The server committed a protocol violation. Section=ResponseHeader Detail=CR must be followed by LF." So long story short Mathcad 14 won't run on my old machine and I want a working version on my new machine (no longer need it on my old machine).

    1 reply

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    November 26, 2020

    Use "Reconfigure Software Licenses" option from a PTC's site, here: http://www.ptc.com/appserver/lm/rsl/reconfig.jsp

    C
    CB_19893461-VisitorAuthor
    1-Visitor
    November 26, 2020
    Thanks, but this doesn't work either. "You do not have permission to view
    this directory using the credentials you supplied." When I follow the link
    for Please verify your account status, it shows my personal information
    properly, but it's not obvious to me how to proceed from there.
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