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MarkBuckton10-Marble
10-Marble
March 5, 2015
Question

Why isn't MC Prime 3.1 upgrade available for download?

  • March 5, 2015
  • 14 replies
  • 3905 views

‌Does any one know how to access an upgrade download for Mathcad Prime 3.1? My subscription download portal is still showing only MC Prime 3.0. Is there some special things that I have to do to refresh the portal so that MC Prime 3.1 becomes available in the download list or is it only available to new customers?

I would appreciate a response from anyone that has got thEire hands on the upgrade because PTC doesn't seem to care to respond In any way to my query. I suppose that happens when a company grow to big on the backs of their users to care.

Regards, Mark

14 replies

V
VladimirN24-Ruby IV
24-Ruby IV
March 5, 2015

Mark,

You use the following link?

https://support.ptc.com/appserver/auth/it/esd/product.jsp?prodFamily=MCD

Should be available to the following:

  • Release Prime 3.1
  • Release Prime 3.0
  • Release Prime 2.0
  • Release Prime 1.0
  • Release 15.0
  • Release 14.0
A
athurin1-Visitor
1-Visitor
March 5, 2015

Prime 3.1 doesn't show up for me either.

Could it be country-specific ? I am in the UK, if that makes any difference...

M
MarkBuckton10-MarbleAuthor
10-Marble
March 5, 2015

Maybe PTC have something against the UK and its former colonies. I am in Australia and I certainly don't see Prime 3.1 in my list either. Nevertheless I am sure that PTC will get around it. As you know PTC are renowned for their customer service and speed of execution. Its truly amazes me just how feature packed Prime 3.1 looks. For example all those hundreds of new worksheets that you can buy for $500 a pack. PTC are more like a charity organisation than a money hungry corporation. I am sure most users of Mathcad would agree. Surely their CEO deserve a Presidential medal for service to his users. All US users should write to President Obama recommending same and we can write to the Queen recommending a knighthood for their CEO.

    B
    bedmonds12-Amethyst
    12-Amethyst
    March 5, 2015

    Mark, your customer account is prevented from getting the Prime 3.1 update because of invalid information in your record. Hearne Scientific should be reaching out to you to rectify asap.

    B
    bedmonds12-Amethyst
    12-Amethyst
    March 5, 2015

    Mark, our Operations team was actually able to circumvent the account issue so you should be ok now - please check. Thanks.

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