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12-Amethyst
Aug 22, 2026 1:32 AM UTC
Question

30 days trial license issue

I do not recieve e-Mail from PTC when it says to go to my email during the acquisition of the 30 days trial license.

2 replies

23-Emerald V
Aug 23, 2026 9:46 AM UTC

And it's not in your SPAM folder?

Try this:

https://www.ptc.com/en/support/enablement/academic-downloads

If you can download it here, install it, run it and then apply for your trial license from within the app.

 

Success!

Luc

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DJNewman
19-Tanzanite
Aug 24, 2026 11:47 AM UTC

Assuming we’re talking about what looks to be your gmail account, apparently, you…

 

  1. Are globally unsubscribed for some reason, and this took place over a year ago. Despite that...
  2. You filled out the Trial form twice in the past three days
    1. You received the email upon filling out the form the first of those times, and you’ve opened it thrice now.
    2. You didn’t receive the email again upon filling out the form the second time, which is intended behaviour
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PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.