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BT_13902251-Visitor
1-Visitor
December 3, 2024
Solved

Access denied to goto webpage and transfer license. not enough permissions.

  • December 3, 2024
  • 2 replies
  • 711 views
Trying to transfer license from 1 system to another.. Webpage when trying to get license, etc said i don't have enough permissions / access denied. So i can't manage my own license i payed for.
Best answer by ppal_255687

Hi

 

Try Contact Licensing | PTC  or email wwlm@ptc.com  for licencing issues.

2 replies

P
ppal_25568718-OpalAnswer
18-Opal
December 4, 2024

Hi

 

Try Contact Licensing | PTC  or email wwlm@ptc.com  for licencing issues.

    D
    DhirajPatil15-Moonstone
    15-Moonstone
    December 4, 2024

    Hi BT_1390225,
    Did you try using a different web browser? 
    Also, please refer to the article CS20911.

    Regards, 

    Dhiraj

    P
    ppal_25568718-Opal
    18-Opal
    December 5, 2024

    This is not a browser issue but a privileges issue in the eSupport account: You get pages like:

    ppal_0-1733356962102.png

     

     

    K
    KH_22886777-Bedrock
    7-Bedrock
    January 14, 2026

    I have this same problem and I'm getting nothing back from PTC.

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