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DS_1002491213-Aquamarine
13-Aquamarine
Dec 23, 2023 6:14 PM UTC
Question

Bought a new computer - need to transfer my PTC Mathcad license

I feel very negative about PTC and their hyper-convoluted licensing scheme.   I have an extremely simple task.  Transfer an existing license to a new computer.   Please don't send me that 43 page PDF describing every possible licensing scenario for every single product made by PTC.  That just doesn't help.  

 

At this time I've been directed to this link - which makes absolutely no sense to me

 

https://www.ptc.com/en/support/article/CS20911?_gl=1*lmu7tu*_ga*MTkwNDQxNTgyOC4xNzAzMDM0MDA4*_ga_1QBT6P6HR1*MTcwMzM1MTg3NS4yLjEuMTcwMzM1MTkzMy4yLjAuMA..

 

In the very first step I'm to this weird website where I need to enter the Sales Order Number (SON), Host ID / Traid, Asset Tag, Service Contract Number (SCN), Subscription Number, and/or Product Group.   However, I've been entering my information into these fields and - really - nothing happens.  And, I don't see what this has to do with transferring a license. 

 

https://support.ptc.com/apps/licensePortal/auth/ssl/advsearch?_gl=1*1iq7dfc*_ga*MTkwNDQxNTgyOC4xNzAzMDM0MDA4*_ga_1QBT6P6HR1*MTcwMzM1MTg3NS4yLjEuMTcwMzM1MTk0MS42MC4wLjA.*_ga_CBN5QVB9VJ*MTcwMzM1MTg5MS4xLjEuMTcwMzM1MTk0MS4wLjAuMA..

 

In a word PTC's licensing method is - horrible.  

 

 

16 replies

LucMeekes23-Emerald V
23-Emerald V
Dec 24, 2023 9:22 PM UTC

Agreed. That's why PTC provide this:

 

Transferring Mathcad License from Existing Host ID to New Host ID

  1. Commercial / Maintenance Active  Customer 
  2. Student Edition or Mathcad Single User Account

Success!
Luc

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DS_1002491213-AquamarineAuthor
13-Aquamarine
Dec 29, 2023 8:18 PM UTC

It doesn't work.  Like I said, nothing happens.   I made a video showing this - however I wouldn't want to post my video here since the video shows my account info.

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anursinghCommunity Manager
Community Moderator
Dec 28, 2023 6:19 PM UTC

Hi DS_10024912,

 

Thank you for using the Community. 

I have created a technical support case for your issue. The team will connect you and assist you further. 

In future, for any such issue please log a case - https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 

 

Regards,

Anurag 

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DS_1002491213-AquamarineAuthor
13-Aquamarine
Dec 29, 2023 8:20 PM UTC

Thanks, I followed the link and left a comment. 

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BR_100058961-Visitor
1-Visitor
Jan 4, 2024 5:09 PM UTC

Hi,

 

I have the exact same issue as OP. I've been through all the typical approaches and guides people like to refer to in this community, but nothing works. I just want to move my license to my new computer, and it seems like an impossible task.

 

Is there any way to get help on this matter? @anursingh ?

 

Thanks

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    licensetransfer4-Participant
    4-Participant
    Jan 6, 2024 7:31 PM UTC

    this is intentional, they want you to buy a new license to solve the issue.

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    DS_1002491213-AquamarineAuthor
    13-Aquamarine
    Jan 7, 2024 8:51 PM UTC

    This is the problem with PTC licensing system.    The Licensing Portal asks for a Sales Order Number.   My invoice has a Sales Order Number.  The Sales Order Number on my invoice is not the SAME Sales Order Number that the Licensing Portal needs.  In other words - there are two so called Sales Order Numbers - that aren't the same number.    Confused yet?    Yeah, that's how screwed up PTC is when it comes to licensing.  Anyway, I've got Mathcad up and running.    It would be nice if PTC got their act together and fixed their overly complicated licensing system - but, I have my doubts it would ever be that easy.   See you folks next year when my license renews - and fails to install. 

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      licensetransfer4-Participant
      4-Participant
      Jan 7, 2024 8:54 PM UTC

      I'm having the same issue, where did you find the correct same order number? Their system really is a trainwreck.

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      DS_1002491213-AquamarineAuthor
      13-Aquamarine
      Jan 7, 2024 8:56 PM UTC

      I was on the phone with tech support - and we discovered the problem together while sharing my screen.   Yeah, PTC has one of the worst licensing schemes - convoluted is an understatement.  

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