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PR_99079221-Visitor
1-Visitor
April 19, 2021
Solved

Can't get the license to work

  • April 19, 2021
  • 1 reply
  • 1184 views
Mathcad can't get the license. What do I need to do?

19/04/2021 11:55:04 : The license request failed.
Requesting MathcadPrime ...
C:\Program Files\PTC\sw_license_email_5246793.dat: (-103) Cannot checkout an uncounted license within a Windows Terminal Services guest session.
Best answer by VipulT

Hi @PR_9907922,

 

This is working correctly as per product specification for PTC flex-enabled applications

 

If node-lock license is configured, PTC flex-enabled application cannot be accessed via Remote Desktop session or Terminal Services connection

 

Physical access to the station is mandatory to enable successful startup of Creo Parametric when using a Locked license file

 

Thanks,

Vipul

1 reply

V
VipulT16-PearlAnswer
16-Pearl
April 21, 2021

Hi @PR_9907922,

 

This is working correctly as per product specification for PTC flex-enabled applications

 

If node-lock license is configured, PTC flex-enabled application cannot be accessed via Remote Desktop session or Terminal Services connection

 

Physical access to the station is mandatory to enable successful startup of Creo Parametric when using a Locked license file

 

Thanks,

Vipul

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