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Mko13-Aquamarine
13-Aquamarine
July 12, 2020
Solved

Cannot activate mathcad prime 3.1 using licence files

  • July 12, 2020
  • 1 reply
  • 2725 views

I am a long time mathcad user.  After retirement in 2016, I purchased a permanent licence for mathcad prime 3.1.  It was working fine until recently, when the installation reverted to express mode.

 

my attempts to “re-activate” the installation to to full functionality have been unsuccessful.

I have obtained licence files through the self-serve tools, but when I try to use them, I get a message stating that the server is unavailable or down.  Because I do not have an active support account, the PTC support team is inaccessible to me.

 

I find this to be maddening, because I have a permanent licence for Mathcad, I cannot get it to work, and I can’t find any help at PTC.

 

any suggestions or assistance would be appreciated 

 

mike o’neill

 

Best answer by Mko

Vladimir,

I think there has been a misunderstanding.  My problem has been solved and my copy of Mathcad 3.1 is working - sorry if this is not clear from the thread.


thanks for offering assistance 

 

mike

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
October 20, 2021

Could you attach your license file to the message?

M
Mko13-AquamarineAuthor
13-Aquamarine
October 20, 2021

I cannot post my license file.

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
October 20, 2021

What features for Mathcad do you have in the license file (list all lines containing #)? Like this:

 

#254 1 Mathcad Image Processing Prime 6.0 Ext 02-mar-2022
#255 1 Mathcad Data Analysis Prime 6.0 Ext 02-mar-2022
#256 1 Mathcad Signal Processing Prime 6.0 Ext 02-mar-2022
#257 1 Mathcad Wavelets Prime 6.0 Ext 02-mar-2022
#MATHCAD 1 Mathcad Home Use License Prime 6.0 Lic 02-mar-2022
#MathcadPrime 1 Mathcad Home Use License Prime 7.0 Lic 02-mar-2022

#254 3 Mathcad Image Processing Prime 6.0 Flt Opt perm
#255 3 Mathcad Data Analysis Prime 6.0 Flt Opt perm
#256 3 Mathcad Signal Processing Prime 6.0 Flt Opt perm
#257 3 Mathcad Wavelets Prime 6.0 Flt Opt perm

#MATHCAD 3 Mathcad Professional - Float Prime 6.0 Flt Lic perm

#MathcadPrime 3 Mathcad Professional - Float Prime 7.0 Flt Lic perm

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