Question
Cannot connect to Mathcad license
Hello,
I purchased an upgrade to Mathcad 14.0 some years ago (2013, personal purchase, not a company). I installed the software on my PC at the time. In about 2017 I purchased a new PC and never installed Mathcad on it as I did not need it then.
I now live at a different address, have a different landline phone number and a different PC (compared to 2013). I have just tried to install Mathcad 14.0 and the software installed OK, but it cannot connect to the license. I have reset my password and have been able to log onto the PTC site to send this message, but I cannot get Mathcad working.
Can you advise on how I can resolve this issue?
Regards,
KH.
I purchased an upgrade to Mathcad 14.0 some years ago (2013, personal purchase, not a company). I installed the software on my PC at the time. In about 2017 I purchased a new PC and never installed Mathcad on it as I did not need it then.
I now live at a different address, have a different landline phone number and a different PC (compared to 2013). I have just tried to install Mathcad 14.0 and the software installed OK, but it cannot connect to the license. I have reset my password and have been able to log onto the PTC site to send this message, but I cannot get Mathcad working.
Can you advise on how I can resolve this issue?
Regards,
KH.