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AW_108776177-Bedrock
7-Bedrock
Nov 30, 2023 4:16 PM UTC
Solved

Cannot download MathCad software

Hello, my company has bought 4 student licences for MathCad. I have created an account and am trying to download the software but keep getting the message 'Our records indicate that your company does not have a current PTC Global Support agreement' and the SON is not associated with customer number, can you assist please. I have tried clearing my web browser cache etc but nothing is working.

Thanks

Andy
AW_10877617Answer
7-Bedrock
Nov 30, 2023 4:51 PM UTC

Thanks for the reply, I have tried to contact support in several ways and all say I do not have the correct privileges and send me down the path of posting on here. I will try and find an email address.

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3 replies

BenLoosli23-Emerald III
23-Emerald III
Nov 30, 2023 4:39 PM UTC

You have asked a question in a user supported community. No one here can help you with licenses for software.

Use the link for Manage Licenses from the eSupport home page and then Open a call with License Management.

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AW_108776177-BedrockAuthorAnswer
7-Bedrock
Nov 30, 2023 4:51 PM UTC

Thanks for the reply, I have tried to contact support in several ways and all say I do not have the correct privileges and send me down the path of posting on here. I will try and find an email address.

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VladimirN24-Ruby IV
24-Ruby IV
Nov 30, 2023 8:12 PM UTC

Link - "PTC Academic Program - Free Download Page": https://support.ptc.com/appserver/auth/it/esd/academicFree.jsp

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