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PA_98041101-Visitor
1-Visitor
February 2, 2021
Question

cannot install trial version of mathcad

  • February 2, 2021
  • 2 replies
  • 1933 views
installer does not allow me to select any software to install.

I get to the "application selection" step, and there is no application to select. Install button is grayed out, and I cannot proceed. (i'd attach screenshot, but it doesn't appear that I can attach images)

    2 replies

    H
    Harry_Seth15-Moonstone
    15-Moonstone
    February 5, 2021

    Hello @PA_9804110 ,

     

     Run the installer "Setup.exe" file as "Run as Administrator" - Should help.

     

    Thanks,

    Harry

    C
    CC_98121501-Visitor
    1-Visitor
    February 9, 2021

    First, unzip the install package.

    CC_9812150_0-1612866725022.png

    After clicking next you see a screen the legal text:

     

    You need to accept the software agreement and also tick the box at the bottom:

     

    After clicking Next you will see what's about to be installed:

     

    This can differ depending on what's already installed on your computer. Normally you just click on 'Install' and then you have to wait a few minutes 

     

    After clicking 'Finish' you will hopefully see a Mathcad Prime icon on your desktop:

     

    Using the 'PTC Mathcad Prime 6.0.0.0' start menu item or double-clicking on the icon will start Prime:

     

    J
    JM_98244691-Visitor
    1-Visitor
    February 19, 2021

    I go through the steps to install the trial version of Mathcad 15 but in Step 9, I get the error message "A problem was encountered during the MSI installation".  I tried to install by being the administrator and then without being the administrator.  I got the same error message.

    H
    Harry_Seth15-Moonstone
    15-Moonstone
    February 26, 2021

    @JM_9824469 

     

    Please Refer article to address the MSI error -

    https://community.ptc.com/t5/PTC-Mathcad-Installation/Error-Mathcad-Configuration-A-problem-was-encountered-during-the/m-p/715719#M283

     

    Thanks,

    Harry

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