Cant get the license to work for my trial in mathcad

I cant get the license to work in my MathCad for the trial

19-Tanzanite

Could you give some more detail? What step in the process are you at? Could you share screenshots?

PTC Marketer for Creo and Mathcad. I run their YouTube channels, some Creo campaigns, and all Mathcad campaigns and communications.

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