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MC_84711394-Participant
4-Participant
May 27, 2022
Question

computer died, need to reinstall on a new machine without network access

  • May 27, 2022
  • 1 reply
  • 1954 views
Need to reinstall on new machine (offline) after loss of old machine. Please advise

1 reply

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
May 27, 2022

commercial or student version?

You can request a license for your new computer by moving the old one to the new NIC address.

M
MC_84711394-ParticipantAuthor
4-Participant
May 27, 2022

Commercial license, but for an old version (Mathcad 14). I cannot navigate PTC.com without an SCN or customer number. Even the phone support (which is practically invisible) needed info besides the product code... so I left a message... and then I tried to file a case with globalsupport@ptc. I guess I'll wait to see if I hear back. Thanks!

B
23-Emerald III
BenLoosli23-Emerald III
23-Emerald III
May 27, 2022

If you have your old license file, it should have your customer number in it.

If you are the site administrator, you can download a customer report file that would have all of your numbers in it.

I know finding the right page for moving licenses between computers is not easy to find, but it is there and does work.

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