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jhandley19671-Visitor
1-Visitor
June 1, 2022
Solved

Computer hard drive crashed, need Mathcad 15 license file recreated

  • June 1, 2022
  • 1 reply
  • 2577 views
Computer crashed, need license file recreated.
Best answer by amcgough

Hi jhandley1967,

 

If you have a perpetual license for Mathcad 15.0 you can still request to move your license file to a new machine for the purposes of hardware replacement- the link to the end of sale announcement that Vladimir provided above includes an FAQ document link that covers that question, among others related to the end of sale process. Even if you no longer pay support for the perpetual license, the PTC license management webtools can be used, with your original order details, to request to move a license.

 

If you have any more questions on this, please reach out to me here or via direct message, and I can forward you on to the relevant people to help.

 

Many thanks,

 

Andy.

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
June 2, 2022

1. Article - "How to generate new license file for Mathcad": https://www.ptc.com/en/support/article/CS29500 

 

2. Version of Mathcad 15 is no longer supported: https://community.ptc.com/t5/Mathcad-Tips/Official-PTC-Mathcad-15-and-Prime-1-6-End-of-Sale-Announce...

J
jhandley19671-VisitorAuthor
1-Visitor
June 2, 2022

No kidding Mathcad 15 is no longer supported. That is my complaint, that they will not even recreate a license file. All of my old Mathcad only works in up to Mathcad 15, so Prime is no good for me. Not going to waste money on something that will not work for me, so Mathcad is a real dead end given how they licensed and refuse now to at least generate a license file when a hard drive crashes for a validly purchased, owned, and licensed product.

 

I was hoping someone on this thread had a solution, not sending me to an article that says Mathcad no longer supported or how to obtain a corporate license for a Single Use license product (which does not apply either).

    A
    amcgough14-AlexandriteAnswer
    14-Alexandrite
    June 2, 2022

    Hi jhandley1967,

     

    If you have a perpetual license for Mathcad 15.0 you can still request to move your license file to a new machine for the purposes of hardware replacement- the link to the end of sale announcement that Vladimir provided above includes an FAQ document link that covers that question, among others related to the end of sale process. Even if you no longer pay support for the perpetual license, the PTC license management webtools can be used, with your original order details, to request to move a license.

     

    If you have any more questions on this, please reach out to me here or via direct message, and I can forward you on to the relevant people to help.

     

    Many thanks,

     

    Andy.

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